**Job Summary** We are seeking a motivated and detail-oriented Junior Application Support Analyst to join our team. The ideal candidate will have a strong command of the English language intermediate programming skills and a desire to grow in the field of IT support. Familiarity with ITIL practices is highly desirable. **Responsibilities** + Provide first-level support for business applications troubleshooting issues and resolving them in a timely manner. + Analyze and diagnose application problems identifying root causes and providing solutions. + Collaborate with developers and other IT teams to resolve more complex issues. + Document support activities issue resolutions and update application knowledge base. + Monitor application performance ensuring availability and reliability. + Assist in the deployment of software updates patches and configurations. + Escalate unresolved issues to senior support or development teams as necessary. + Communicate effectively with end-users providing clear and concise information regarding issues and resolutions. + Advanced proficiency in English both written and verbal. + Intermediate knowledge of programming languages such as Java Python or SQL. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Ability to work independently and as part of a team. + Strong attention to detail and ability to prioritize tasks. + Basic understanding of ITIL principles. + Experience with ticketing systems like JIRA ServiceNow or similar. + Student or graduated Bachelor degree in Computer Science Information Technology or related field or equivalent work experience. + Prior experience in a technical support or helpdesk role is a plus. + Opportunity to work in a dynamic and supportive environment. + Career growth and development opportunities. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.