**Job Summary** Experience in Outbound or Inbound is must MS Office Knowledge Flexibility to work in different shifts Should be a good team player Good written and verbal Communication skills **Responsibilities** Experience in Outbound or Inbound is must MS Office Knowledge Flexibility to work in different shifts Should be a good team player Good written and verbal Communication skills Graduates except BE BTech BCA MCA MBAMSc Undergraduates with relevant experience will be considered Manage inboundoutbound calls from clients in the US Experience in B2B Collections Manage initial dispute resolution process escalate unresolved disputes to appropriate teams for resolution Create manage tickets for various activities such as refund and reapplication etc Deactivation and Reactivation of accounts Work on declined credit cards ACHS for all customers Maintain Client Relationship Excellent interpersonal skills 6 months to 2 Year of Experience in Voice will be preferred BCOMBBMBSCBA PUC6 Months of Relevant Experience Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.