**The Position** The Omnichannel Excellence Business Partner is responsible for supporting business areas in improving the Customer Experience relating to a set of customer segments, leveraging market research evidence and customer insights, with the aim of co-creating high added value solutions, in terms of content, services, campaigns and customer journeys, to improve the company's customer engagement model in accordance with the business strategy and customer needs. **Responsibilities:** + Contribute to the process, design and implementation of Integrated Customer Planning (ICP) on assigned TAs + Monitor execution and ensure ICP governance + Support in defining the Omnichannel strategy based on customer needs and digital attitude. + Support in the design of omnichannel campaign workflows, including customer journey mapping and definition of the editorial plan + Guarantee the best way of communicating within Omnichannel campaigns and Content Planning + Support in gathering insights for effective monitoring of campaign process and workflow and in generating actions + Project Management and clustering of customers into subgroups based on their needs and attitudes. + Measure Customer Experience KPIs and monitor improvements over time **Requirements:** + At least 3 years of experience in similar position + Excellent knowledge of English and Italian + Master's degree preferably in engineering or equivalent STEM faculty + Experience in Omnichannel Campaign management + Experience in Customer Experience basic concepts & methodologies (Customer Journey, Personas, Pain points & Opportunities, Close the loop actions, etc.) + Project management skills + Processes analysis and optimization experience + Change management skills + Solid organizational skills including attention to detail and multi-tasking + Capacity to influence stakeholders using business acumen + Solid verbal, written, presentation and interpersonal communication skills + Demonstrated ability to work in changing environments, ability to weigh and manage priorities What we offer: + For this position we offer a permanent contract with an external agency (Staff Leasing); + Free access to the company canteen and ticket restaurants when working remotely; + A range of benefits for you physical, financial, social and mental wellbeing (access to gyms, pilates and yoga sessions, physiotherapist, psychologist, volunteering, parental benefits and more); + A support to develop your own professional and personal path that will guide you through our full range of development programs including platforms to learn foreign languages and attend professional courses. This job requisition is addressed also for candidates with disabilities and belonging to protect categories following articles 1 and 18, Law 68/99. In Boehringer Ingelheim we are committed to guarantee equal opportunities; we believe in respect, trust and empathy, in a work environment without discrimination. We are powered by our people as we know that our differences are our strengths. We value everyone and each of us feels included, important and at ease. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.