Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Company Overview
Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.
We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.

Responsibilities

Review and execute the process to determine if an inquiry record meets the definition of a medical device complaintAssign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling processAssign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activitiesReassess inquiry records when new information is receivedPerforms other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

Ability to handle team interpersonal conflicts and find an acceptable resolutionProven experience to organize, prioritize and follow through on multiple tasks with minimal supervisionAbility to organize and judge priorities.Strong attention to detail.Ability to work in a team environment

Required Skills and Competencies

Demonstrated knowledge of Microsoft OfficeEffective written and verbal communication skillsAbility to generate and maintain accurate records

Education and Experience

High school diploma requiredWork experience in a technical and/or quality/compliance discipline/regulated industry, with data management, record keeping, and technical aptitude