Job Description Support, Issue Resolution and Escalation -Manage Issue Resolution: Work with Customers IT, end users and OEM vendors to resolve issues Pre-Install, System Configuration, and Compatibility -Perform Integration and Compatibility Testing -Install/Configure Server Software Support, Issue Resolution and Escalation -Provide subject matter expertise on technical functionality, service and support of all system functions -The System Administration role is focused on proactive work and system configuration -Perform triaging of issues and determining if they reside with output device, card reader, embedded Secure Release Here software, external Secure Release Here Sentry device, network, or server(s) -Review Ticketing System(s): Reviewing tickets submitted to determine if system issues exist -Create and Maintain Documentation: Create documentation for Customer regarding processes and procedures and log any troubleshooting steps taken to correct common/typical problems. Scheduled Weekend Work -Provide support for BANA initiated and scheduled weekend work such as server updates, disaster recovery testing, etc. with the following limitations: a) Subject to -Pharos resource availability. b) Minimum of 2 weeks advance notice required. c) Scheduled in advance and confirmed with Pharos. 7x24 Escalated Support -Provide an escalation engineer on standby for priority 1 or priority 2 issues, acting as an escalation point for the System Administrators. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Remote technical support experience is great -Experience navigating complex systems -Systems administration experience is great null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.