**Job Description:** We are seeking a self-motivated and detail-oriented Junior Infrastructure Engineer in Troy, Ohio to help with the management and enhancement of our IT infrastructure team Responsibilities include providing level 1 & 2 support and troubleshooting. Helping in managing system configurations, installations, troubleshooting system errors, and ensuring a robust and reliable infrastructure Ideal candidates should have a solid understanding of computer systems, end-user support, network administration, Microsoft tenants, and maintaining hardware and software. This position is ideal for someone looking to grow their career in the infrastructure area while gaining hands-on experience with evolving technologies and processes. **Responsibilities** + Assist in the design, setup, and maintenance of hardware and software systems + Monitor and maintain computer systems and networks, ensuring they operate efficiently + Analysis, diagnosis and remediation of semi-complex technical issues with hardware and software issues + Enhancement of security processes through access controls, backups, and firewalls + Upgrade systems with new releases and models + Help develop, document and maintain installation and configuration procedures + Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes + Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure + Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues **Qualifications:** + Associates or Bachelor’s degree in Computer Science, Computer Engineering, or a related field + Problem solvers who are driven, self-motivated, and "outside of the box" thinkers + Proven experience as an IT professional, or relevant role + Familiarity with various Windows operating systems and platforms + Working knowledge of system security practices and data backup/recovery processes + Experience interacting with and supporting cloud services and scripting tools + Desire and interest to develop a career in the manufacturing industry + Excellent written and verbal communication skills + Motivated, dependable, and responsible team player **Compensation Information:** The specific pay rate will depend on the successful candidate's qualifications. Pay rate $79,200 - $97,500 _ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._ _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._ _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._