Are you a strategic thinker with a passion for transforming client experiences? Do you bring a sharp eye for detail and a drive to simplify and optimize complex processes? Are you energized by leading change and delivering impactful, scalable solutions? We’re looking for a seasoned leader to shape the future of the end-to-end client lifecycle and operational excellence through the OnePass initiative—driving innovation, alignment, and measurable outcomes across the organization. Role coverage:
- Vision & Strategy: Define and evolve the strategic vision for the OnePass journey, aligning with broader Business and F2B Digitalization goals.
- Team Leadership: Lead and mentor a team of business analysts, ensuring clarity of roles, alignment of deliverables, and continuous development.
- Business Case Ownership: Oversee the development and validation of business cases, ensuring alignment with value drivers and stakeholder expectations.
- End-to-End Journey Design: Drive holistic process analysis and re-design, identifying pain points and opportunities for simplification and automation.
- Stakeholder Management: Serve as the primary liaison between business, technology, and operations teams, ensuring alignment and transparency across all levels.
- Delivery Oversight: Partner with Stakeholders and Delivery teams to prioritize backlogs, manage dependencies, and ensure timely delivery of enhancements.
- Success Measurement: Define and track OKRs and KPIs to measure the impact of OnePass initiatives and inform continuous improvement.
- Change Enablement: Champion change management efforts, ensuring stakeholder readiness and adoption of new processes and tools.