Join Barclays as a Joint Operations Centre Senior Incident Manager and become a part of the team responsible for monitoring, assessing, and responding to major incidents that have the potential to impact Barclays’ operations, services, and people. In this role, you'll lead command and control communications across a wide range of scenarios — from geopolitical unrest and physical security threats, to cyber-related risks, vendor disruptions, weather events, and more. You will react to real-time incidents while also proactively scanning intelligence and social media feeds for emerging threats, ensuring timely assessment and clear decision-making on potential impacts to Barclays. This role requires strong judgement, calm under pressure, and the ability to synthesise complex information into clear impact assessments for key stakeholders.

Working Arrangements:

The role operates on a Monday to Friday schedule, typically from 9:00 AM to 5:00 PM, though start and end times may occasionally vary based on operational requirements. While core working days are weekdays, the contract encompasses Monday through Sunday to ensure coverage and responsiveness in the event of critical incidents outside standard hours. This is a hybrid role, with a minimum of 3 days per week required in the office.

To be successful in this role, you will need the following:

Incident management experience, including leading an incident response team, overseeing shift activity, and guiding team priorities even when acting as an individual contributor.Proficiency in ServiceNow for managing incidents and operational workflows.Stakeholder management with the ability to manage expectations and build strong working relationships across all levels.Strong leadership skills, including the ability to lead meetings and present confidently to senior executives.

Some other highly valued skills may include:

Experience using Everbridge for asset location tracking, colleague safety communications, and mass notifications during critical events.Familiarity with xMatters or similar external alerting tools used to monitor and respond to emerging threats.Strong ability to draft and deliver clear, concise, and professionally written briefings and communications.Strong analytical and methodical problem solver that is detail-oriented.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in London (Canary Wharf).

Purpose of the role

To mitigate the impact of unexpected incidents by identifying, responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. 

Accountabilities

Development, implementation and management of major incident management programmes.Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and provide regular status updates to affected stakeholders.Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance.Execution of regular tests and simulations to test response procedures in the event of an incident.Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues.

Vice President Expectations

Contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.If managing a team, define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. May also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.Be a subject matter expert within own discipline and will guide technical direction. Lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.Manage and mitigate risks through assessment, in support of the control and governance agenda.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.Adopt and include the outcomes of extensive research in problem solving processes.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.