Posted Date

05 Sep 2025

Function/Business Area

Customer Service

Location

Mandi

Job Responsibilities

1. Shortlist, onboard and certify Partner/Technician
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic
refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer
satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs/swaps, CRM
entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio
Associates as per need

Education Requirement

ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)

Experience Requirement

1.5 to 4 Years

Skills & Competencies

1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7. Technical knowledge and field team management skills

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