**Overview** The Janitorial Project Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building. Schedule: Monday - Friday 3:00pm - 12:00am **2025 Benefits** ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **Project Management & Client Relations:** + Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met. + Provide customer with information regarding additional services available at ABM. + Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. + Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. + Inform Project Manager of status of work; identify potential issues and recommend appropriate action. + Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager. + Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work). + Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. + Report accidents and property damage in an accurate and timely manner. **Employee Relations and Supervision:** + Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs. + Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff. + Understand applicable union contracts and develop effective working relationship with local labor unions. + Enforce ABM and client policies and procedures through mentoring and coaching of field personnel. **Minimum Requirements:** + 1-2 years of Supervisor experience + 1-2 years of customer service experience + Working knowledge of janitorial equipment + Working knowledge of OSHA required processes + Intermediate level of Microsoft programs + Valid State Driver's License for business travel + A passion for serving others and helping others to succeed. + Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). + Excellent follow-up and an eye for detail. + Anticipates problems and proactively implements preventative action plans. + Flexibility to respond to urgent client requests on evenings and weekends when necessary. + Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications. + Excellent verbal and written business communication skills. + Excellent relational skills and experience dealing with union environment. + Understanding of the service industry practices, process and trends. REQNUMBER: 120646 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.