You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. 

As a Vice President on the J.P. Morgan Wealth Management- Wealth Engagement – Acquisition product team, you will work with designers, engineers, and other partners to expand and enhance our Wealth Management incentive offer  capabilities across digital/non-digital platforms to accelerate quality lead generation, increase account opening volumes from our target segments, and deepen relationships with our current client base. Through the digital experiences you create and manage, you will have the opportunity to help people to invest on their own or with an advisor, informed by industry leading proprietary research and third party market data, tools and content, all backed by J.P. Morgan. You will join a team that is passionate about serving clients and improving their experience. With a strong commitment to scalability, resiliency, and stability, you will collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Scope for the experience that the team manages includes web, mobile app, notifications, and text and email.

 

Job responsibilities

Evolve the strategy for our new-customer acquisition + existing customer deepening offers to support growth across investing channels, ensuring seamless account opening experiences whether clients are engaging through digital platforms or human-assisted journeysBuild scalable, flexible frameworks inclusive of digital and CRM capabilities to enhance customer engagement and drive growth in new-customer acquisition.Lead the product development lifecycle by collaborating with design, data and UX engineering, agility, and data analytics team members to discover, develop, and build product enhancements that address customer jobs to be doneConduct discovery sessions to clarify and prioritize requirementsOwn and write detailed requirements that capture functional, design, analytics, and control/regulatory featuresReview and certify new experiences with Quality Assurance, engineering, and design to ensure it meets expectationsFacilitate decision-making to make smart trade-offs when appropriateDrive the prioritization of any defects found and work with technology on the resolutionLeverage data-driven experimentation and measurement frameworks to optimize experience and measure progress against OKRs

Required qualifications, capabilities, and skills

 A minimum of 6 years of digital consumer product development or business analyst experience with track record of delivery of new products and featuresFamiliarity with an array of financial instruments Extensive experience authoring business requirements, defining user stories and leading execution including bringing together cross functional teams within an Agile development framework Extensive experience in defining and documenting customer journeyProven ability to distill complex ideas into consumable and actionable materialsExcellent written and verbal presentation skills and communication skillsCommitment and self-motivation suitable to a start-up team in a large organizationExtensive experience in stakeholder management across all levels and functions, including but not limited to design, engineering, data and analytics, marketing, legal, risk, controls, compliance, etc.

Preferred qualifications, capabilities, and skills

Experience in brokerage industry and/or digital lead generation Experience in building web and mobile native experiences Experience in CRM/Salesforce Ecosystem development Experience with offer/incentive technology