You have a passion for helping our customers, taking care of our employees, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting-edge banking technology you’ll be front and center representing our brand and problem solving to offer our customers the best solutions for their financial needs. You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice.

As a Regional Support Lead in Consumer Bank, you will support the region and serve as a liaison to the Market Directors and a proxy in absence of the Regional Director. You will drive the execution of key strategies and tactics that focus on growth and a world class customer experience. You will collaborate with key partners across Consumer Banking and Wealth Management to identify and implement best practices for optimal operation.

 

Job responsibilities

 

Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within marketsPartners with Divisional support team to assist in the coordination, implementation and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers expectationLeads identification and sharing of best practices delivering on our passion to exceed our customer expectationsPartners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledgeCoordinates with Business Manager to understand scorecard results, coordinate business review plans and content all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition trackingFocuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement

 

Required qualifications, capabilities, and skills

 

10+ years proven experience leading teams or projects and coaching business leaders in a client-focused environmentHigh school degree, GED, or foreign equivalentInnovative thinker with ability to deepen engagement with customers and provide an exceptional experienceAbility to create a climate in which people want to do their best, motivate and empower others by inviting input from each person and sharing ownership and visibilityDemonstrated ability to collaborate with other areas of Consumer Banking, Wealth Management & Business BankingStrong communication skills, attention to detail and excellent follow-throughHigh degree of consumer product and technology acumen

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

 

Preferred qualifications, capabilities, and skills

College degree or military equivalent

Travel requirement

 

 

Ability to travel 50% of the time