Business Transformation Office drives and executes critical change initiatives that create tangible value for clients and advisors in the $6B+ revenue Wealth Management business.  Our transformation programs are sponsored by C-suite executives and span growth, regulatory, and location strategy. The team works cross-functionally with Senior Management, Front Office Advisors, Product Specialists, Legal, Risk, Compliance, Operations, Marketing, and Technology to implement complex, transformational change.

As a Vice President within the Business Transformation Office team, you will focus on strategic programs that impact our clients’ experiences and perceptions of JPMC. You will be responsible for end-to-end delivery across the project life cycle and accountable to WM senior management for comprehensive program updates. You will leverage your strengths in consulting, problem identification/resolution, effective communication, product knowledge, and marketing. This role requires flexibility and the ability to quickly adapt within a dynamic environment.

Job responsibilities

Define and analyze problem statements and translate into tangible solutionsDevelop detailed target state operating model for business changes and roadmap for implementationLeverage understanding of client and advisor wealth management processes (front, middle, and back offices), such as client relationship management, account opening, consolidated client reporting, enhanced performance and risk reportingOwn end-to-end implementation projects including assessment, planning, project management, execution and evaluationThink innovatively to analyze, design and prioritize alternative solutions Influence a cross-functional, diverse environment to change status quoCreate and deliver compelling presentations for senior leadership; Develop and train junior BTO team members; Forge relationships and build a network throughout the firm

Required qualifications, capabilities, and skills

Minimum of 6 years of experience in management / operational consulting, process improvement (mapping and assessment)Demonstrated experience driving large scale, complex projects (planning, designing, documenting, communicating)High proficiency in leading program work streams and cross-functional working groups in a matrix organizationFamiliarity with end-to-end bank infrastructure, including advisors, client service, product, technology, operations and controlsOutstanding communication and presentation skills 

Preferred qualifications, capabilities, and skills

MBA (or equivalent) strongly preferredProgram management preferably in Wealth Management