**The Company** Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. **Cognizant Consulting** At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value. **Role Outline:** Responsibility includes understanding client needs, designing and implementing ServiceNow solutions to improve IT service management practices, and ensuring successful adoption and integration of the platform. This includes configuring and customizing ServiceNow modules, developing workflows, and integrating with other systems. The role also involves providing training, documentation, and ongoing support to client teams. **Key Responsibilities:** + **Understanding Customer Needs:** Actively participate in requirements gathering and analysis to understand client business objectives and IT processes. + **Solution Design & Implementation:** Design and implement ServiceNow solutions based on client requirements, utilizing ITIL/ITSM best practices. + **ServiceNow Configuration & Customization:** Configure and customize ServiceNow modules, develop automated workflows, and integrate with other systems. + **Technical Expertise:** Demonstrate strong technical skills in ServiceNow, including scripting, application development, and integration. + **Training & Support:** Provide training, documentation, and ongoing support to client teams, ensuring successful platform adoption. + **Problem Solving & Troubleshooting:** Troubleshoot issues, identify areas for improvement, and propose solutions. + **Collaboration & Communication:** Collaborate with cross-functional teams, including IT, business, and client stakeholders. + **Reporting & Analytics:** Create reports and dashboards to track performance and identify trends. **Qualifications:** + **Experience:** 3+ years of experience in IT and/or consulting, with a focus on ITSM or Service Management. + **ServiceNow Expertise:** Strong knowledge of ServiceNow modules, configurations, and customization. + **ITIL/ITSM Knowledge:** Understanding of ITIL/ITSM best practices and frameworks. + **Technical Skills:** Familiarity with scripting, application development, and integration technologies. + **Communication & Collaboration:** Excellent communication, interpersonal, and collaboration skills. + **Problem-Solving & Analytical:** Strong analytical and problem-solving skills. + **Certifications:** ServiceNow certifications (CSA, CIS, etc.) are highly desirable. + Arabic speaking is preferred but not mandatory Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.