At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ITSM Change Management Specialist

 Elevate your career as an ITSM Change Management Specialist. Drive efficient change implementation, lead the CAB (Change Advisory Board), manage change risks, and champion ITIL best practices. This role will evolve to include incident and problem management within 6 months, becoming a central point for IT service delivery. 

Crucial Information: 

While we want to know your broader experience in IT and your career, please ensure your resume/curriculum clearly articulates and focuses on your recent 3 years of direct experience, as detailed in the job posting's requirements under "Primary Responsibilities," "Additional Responsibilities," and the "Nice to Have" section.

Specifically, please list the names of the technology stack/platforms you have come across and have assessed the implementation risks and customer impacts in CAB meetings before approving tickets in CAB in a separate section of your resume. Thank you for your attention to these details.

What We Offer

Opportunity to be part of an ever-evolving global organization focused on transformation and innovation.

A culture of belonging in which you are encouraged to use your voice.

Global connectivity with 26,000+ colleagues across 60 countries.

Total Rewards to support your career and wellbeing.

Competitive compensation and benefits package.

Professional development and growth opportunities.

KEY RESPONSIBILITIES

CAB Leadership: Manage global CAB meetings, including agenda, risk assessment, and decision-making. Daily CAB experience preferred.

Risk Mitigation: Identify and mitigate change implementation risks.

Training: Develop and deliver change management training across the enterprise. 

ADDITIONAL RESPONSIBILITIES

Ensure CAB ticket compliance.

Liaise with tech, business, and security teams for approvals.

Coach implementers on change communication.

Track progress and report metrics.

Drive process improvements and documentation.

Promote ITSM quality.

Maintain ITIL compliance.

Build stakeholder relationships.

Execute change communication plans.

QUALIFICATIONS

ITIL Expert/v4 Managing Professional certification preferred.

Extensive IT change management experience.

Strong leadership, communication, and problem-solving skills.

Project management experience.

NICE TO HAVE

Change ticket automation experience (scripting).

AI for process/compliance governance.

Agile/DevOps knowledge.

ServiceNow experience or other ITSM tools

Technology stack knowledge (cloud/on-prem).

Incident/problem management experience (root cause analysis, Service Improvement Plans).

Join us at the Mountain where culture and values are practiced and respected every day