Roles & Responsibilities

Business Requirements Alignment:

Collaborate with business stakeholders to understand, document, and translate business needs into robust technical solutions.Ensure that all digital platform initiatives directly support and enhance organizational objectives.Technical Validation, Solution Assessment & RFP EvaluationEvaluate and validate proposed solution documents, including vendor responses to RFPs, to ensure they meet business and technical requirements.Assess new integration proposals and verify that proposed technologies align with best practices and operational standards.

Integration & Implementation Oversight

Work closely with cross-functional teams to plan, design, and implement digital platform solutions.Ensure seamless integration of new solutions with existing systems, maintaining interoperability and data consistency.Capacity Planning, Performance Optimization & High AvailabilityMonitor and analyze system performance to ensure digital platforms maintain sufficient capacity.Define and track key performance indicators (KPIs) such as response times, uptime, and throughput to guarantee high availability and reliability.Implement strategies that enhance system efficiency while ensuring scalability.

Incident Management & Troubleshooting:

Lead the coordination of internal technical teams to promptly investigate, diagnose, and resolve incidents reported by vendors.Utilize comprehensive log analysis—including application and Linux logs—and system diagnostics to identify and remedy issues swiftly.

Technical Expertise & Support:

Provide hands-on technical support across multiple domains, including programming, system architecture design, and database management (SQL and NoSQL).Ensure proficient use of API protocols and adherence to DevOps practices, leveraging automation tools to maintain platform stability.Stay current with emerging IT technologies and best practices to keep the digital platforms state-of-the-art.

Vendor Coordination & Supervision:

Act as the primary liaison between external vendor teams and internal groups.Oversee vendor-provided solutions to ensure compliance with quality, security, and performance standards while maintaining open communication channels.

Contractual Compliance & Oversight:

Monitor all vendor and supplier activities to strictly adhere to contractual obligations, including service level agreements (SLAs) and deliverables.Enforce standards that align vendor operations with business requirements.

Documentation & Continuous Updates:

Maintain comprehensive and regularly updated documentation covering all changes, activities, and decisions related to digital platforms.Ensure that technical documents, integration guides, and operating procedures reflect current system configurations and best practices.

Project Methodology Application:

Apply project management methodologies to guide the effective implementation of new technologies and processes.Adapt project delivery approaches based on business needs and technological advances.Evaluate the risk of projects and follow a demand management principle for the implementation of changes.

Continuous Improvement & Innovation:

Continuously assess global digital technology trends and implement new tools and practices to enhance platform capabilities.Ensure that the digital platforms leverage the latest technologies and robust architectural methodologies, with minimal data gaps, to drive operational efficiency and scalability.

Performance Reporting & Traffic Analysis:

Define, track, and report on service traffic and platform performance KPIs, ensuring alignment with business goals.Produce and present regular performance reports to the line manager and relevant stakeholders to inform strategic decision-making and drive continuous improvement.

Requirements:

Education:

Bachelor's degree in Information Technology or related fields.

Experience:

At least 3 years of experience in the area of specialization, with experience in supervising others.Experience working in a medium-sized organization.