**Job Title** : ITS Consultant 2 **Location** : Natchez, Mississippi **Travel** : 25% **Key Responsibilities:** We are seeking an experienced Senior Monitoring Tool Administrator to join our infrastructure support team, specializing in Microsoft System Center Operations Manager (SCOM) in an environment with a strong automation focus. The successful candidate will be responsible for designing, implementing, and maintaining our monitoring and observability solutions, ensuring the smooth operation of our hybrid environment, which includes Windows, Linux, and other legacy resources. Team members will be responsible to collaborate with other teams to clearly define monitoring standards for different IT products, captures those standards in code (eg SCOM management packs and related configuration/infra as code), and to automate the lifecycle of SCOM objects, dashboards, maintenance windows, etc… and their lifecycles via orchestration and DevOps style methodologies. Team members will be responsible to assist consumers with the setup of queries and dashboards to display health of monitored systems and services, and candidates should be familiar with use of KPIs and SLO/SLIs used to measure service quality. This is a senior role that requires strong technical expertise, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams in a fast-paced, agile environment. **Required Skills:** • In-depth knowledge of Microsoft System Center Operations Manager (SCOM) and its components • Experience with SCOM management best practices, including customization of management packs (collection, rules, actions, etc.), integrations, and automation • Strong PowerShell experience and development skills • Familiarity with Windows and Linux operating systems • Basic knowledge of cloud and hybrid environments, including Azure and AWS • Experience with automation tools, such as PowerShell and Jenkins • Understanding of IT service management frameworks, such as ITIL • Familiarity with other monitoring and observability tools, such as AppDynamics, ThousandEyes, Nagios, Prometheus, or Grafana • Strong understanding of network protocols and architecture • Experience with database management systems, such as SQL Server (to support SCOM dependencies • Familiarity with related DevOps tools and methodologies, including: • Bash scripting • Python development • HTTP-based APIs • Git source control (Azure DevOps, GitHub, GitLab, etc.) • CI/CD (Jenkins, Azure DevOps, GitHub Actions, GitLab) • Vault or Secrets Management • PKI and TLS certificates • Ansible • SCOM component dependencies (Windows Server, Windows Clusters, MS SQL with Always On replicas) • TCP/IP Networking, DNS, Firewalls, etc. **Desired Skills:** • Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues • Experience with task planning and execution, including project management methodologies such as Agile and Waterfall • Ability to create and maintain technical documentation, including knowledge base articles, build, and runbooks • Good understanding of IT security and compliance frameworks • Ability to work in a fast-paced environment, with a focus on continuous improvement and innovation • Strong customer service skills, with a focus on delivering high-quality support to internal and external customers • Familiar with containerization concepts (e.g., Docker) and container orchestration concepts (e.g., Kubernetes) Experience: • Minimum 5 years of experience in a monitoring and observability role, with a focus on Microsoft SCOM (or equivalent experience with similar tool, basic experience with SCOM, and the ability and willingness to actually read the entire SCOM manual and master the tool quickly because you’re just that good) • Preferred 7 years of experience in a senior monitoring and observability role, with a focus on Microsoft SCOM • Relevant industry certifications, such as MCSA or MCSE, are desirable. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS GS CGA_ **Title:** _ITS Consultant 2_ **Location:** _MS-Natchez_ **Requisition ID:** _080280_