Job Title: ITS Consultant 1

Location: Lake Buena Vista, FL USA

Travel: 25%

Job description:
DNAC/Cisco Catalyst Center Engineer

The Wireless Dnac Engineer is the top-level support for a complex global network Capgemini is supporting. Focus area of this position is primarily on Wireless infrastructure. The responsibilities of this position often exist in engineering or architecture teams. This position will partner with those teams to ensure seamless integration into the production environment and the support structure. This function will be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network, wireless devices and numerous applications. A strong understanding of monitoring tools and techniques is required.

General Roles/Requirements
• Must have excellent communication skills including written, oral and presentation
• Serve as the intake arm to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support
• Continually improve on skill sets and learn new technologies
• Participate in problem management processes that have engineering or architectural elements
• Resolve operational issues escalated from ACC Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution on the next occurrence
• Mentor Tier 2 staff on event handling response
• Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes
• Works closely with teammates to ensure procedures and escalation processes are followed communication occurs
• Routinely engage with and forge solid working relationships with the internal and client-based Engineering Architecture teams

Key Responsibilities:
Primary Responsibilities
• Expert level experience with routing and switching via DNAC/Cisco Catalyst Center.
• Assure operational readiness for new projects and devices being added to the network
• Extensive support of routing protocols/technologies such EIGRP, OSPF, ISIS, Logical Overlay, Spanning Tree
• Support of Wireless infrastructure including Aruba Airwave, Aruba Controller, Aruba 7200 Mobility, Aruba Activate, Clearpass, Aruba ap’s Rap3/ Rap155/ 303H/ 203R/ 225/205H Cisco DNAC, Cisco 9800, Cisco 8510 Cisco 5508, Cisco 2504 Cisco Prime, Cisco AP’s 3802I/1131 / 1242, 3602 / 3702I, etc , 802.11 a/g/n/ac
• Execute and analyze packet captures using Netscout NGenius, Wireshark and other related technologies
• Identify, recommend and implement changes to documentation standards
• Routinely mentor junior staff in areas of process, technology, execution and other areas
• Serve as extensions of the leadership team as directed for workload management and routine guidance
• Partner with the NMS tools team to develop new monitoring techniques and refine existing
• Perform or participate in complex maintenance or deployment activities
• Create or modify documentation in response to new events and learning’s
• Routinely provide constructive feedback for improvement opportunities
• Assist management with determining suitable training and areas of technical need within the team
• Assist with remediating major impacting service interruptions as required

Secondary Responsibilities
The resources comprising the function will be focused on their given area of expertise but will also be involved with other areas of responsibility as they will have relevance to primary focus areas. Subject matter expert level experience in these areas is not conditional for employment consideration but will be a key differentiator in evaluating candidates. A desire to learn new technologies is required and will be a key criterion for continued success in the role.

Required Skills:
• Experience with Network and/or application Architecture Engineering with expert level knowledge
• Three or more of the following certifications strongly preferred CCNP-X, ACSP, ACMP, RCSP
• Solid expertise in Cisco 8510, Cisco 5508, Aruba Airwave, Aruba Controller, Cisco Prime, Cisco 1131 / 1242, Cisco 3602 / 3702, 802.11 a/g/n/ac, Evertz Mux and Cisco DWDM technology
• Expert level knowledge of the OSI model and TCP/IP Protocol Suite
• Advanced to expert knowledge of TCP/IP network routing and switching
• Expert knowledge of packet capture methodologies, tools and analysis
• Strong understanding of application communication methodologies
• 10 years or more combined experience in operational and engineering roles
• High level of confidence and competence communicating on bridges

Desired Skills:
• Experience with data center technologies such as: Cisco HSRP, Cisco VRF Lite, Cisco VPC, Cisco LACP, Cisco Fabric Path, Cisco GSS, Cisco CSS, Citrix NetScaler, Juniper VRRP, Juniper VLANs Trunking, Juniper Layer 3 RVIs, Juniper Virtual Chassis, F5 LTM, F5 GTM, Netscout, Zone Security
• Background in Cisco Nexus technologies including Cisco Nexus FEX, Cisco Nexus 5K Cisco Nexus 7K
• WAN experience including BGP, IS-IS, Logical Overlay, IOS-XR, MPLS VPN, Multicast, Riverbed WAN accelerators, Cisco IOS XR based systems
• Experience supporting carrier circuits and related termination equipment including E1/T1/DS3/GIG E, 10 GIG E
Engineer must be able to successfully perform the following functions of this job
o Ability to communicate and work well with others
o Schedule flexibility to support the demands of the position
o Able to participate in an on-call rotation
o Willing and able to work at the client site

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job Title: ITS Consultant 1

Location: Lake Buena Vista, FL USA

Travel: 25%

Job description:
DNAC/Cisco Catalyst Center Engineer

The Wireless Dnac Engineer is the top-level support for a complex global network Capgemini is supporting. Focus area of this position is primarily on Wireless infrastructure. The responsibilities of this position often exist in engineering or architecture teams. This position will partner with those teams to ensure seamless integration into the production environment and the support structure. This function will be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network, wireless devices and numerous applications. A strong understanding of monitoring tools and techniques is required.

General Roles/Requirements
• Must have excellent communication skills including written, oral and presentation
• Serve as the intake arm to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support
• Continually improve on skill sets and learn new technologies
• Participate in problem management processes that have engineering or architectural elements
• Resolve operational issues escalated from ACC Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution on the next occurrence
• Mentor Tier 2 staff on event handling response
• Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes
• Works closely with teammates to ensure procedures and escalation processes are followed communication occurs
• Routinely engage with and forge solid working relationships with the internal and client-based Engineering Architecture teams

Key Responsibilities:
Primary Responsibilities
• Expert level experience with routing and switching via DNAC/Cisco Catalyst Center.
• Assure operational readiness for new projects and devices being added to the network
• Extensive support of routing protocols/technologies such EIGRP, OSPF, ISIS, Logical Overlay, Spanning Tree
• Support of Wireless infrastructure including Aruba Airwave, Aruba Controller, Aruba 7200 Mobility, Aruba Activate, Clearpass, Aruba ap’s Rap3/ Rap155/ 303H/ 203R/ 225/205H Cisco DNAC, Cisco 9800, Cisco 8510 Cisco 5508, Cisco 2504 Cisco Prime, Cisco AP’s 3802I/1131 / 1242, 3602 / 3702I, etc , 802.11 a/g/n/ac
• Execute and analyze packet captures using Netscout NGenius, Wireshark and other related technologies
• Identify, recommend and implement changes to documentation standards
• Routinely mentor junior staff in areas of process, technology, execution and other areas
• Serve as extensions of the leadership team as directed for workload management and routine guidance
• Partner with the NMS tools team to develop new monitoring techniques and refine existing
• Perform or participate in complex maintenance or deployment activities
• Create or modify documentation in response to new events and learning’s
• Routinely provide constructive feedback for improvement opportunities
• Assist management with determining suitable training and areas of technical need within the team
• Assist with remediating major impacting service interruptions as required

Secondary Responsibilities
The resources comprising the function will be focused on their given area of expertise but will also be involved with other areas of responsibility as they will have relevance to primary focus areas. Subject matter expert level experience in these areas is not conditional for employment consideration but will be a key differentiator in evaluating candidates. A desire to learn new technologies is required and will be a key criterion for continued success in the role.

Required Skills:
• Experience with Network and/or application Architecture Engineering with expert level knowledge
• Three or more of the following certifications strongly preferred CCNP-X, ACSP, ACMP, RCSP
• Solid expertise in Cisco 8510, Cisco 5508, Aruba Airwave, Aruba Controller, Cisco Prime, Cisco 1131 / 1242, Cisco 3602 / 3702, 802.11 a/g/n/ac, Evertz Mux and Cisco DWDM technology
• Expert level knowledge of the OSI model and TCP/IP Protocol Suite
• Advanced to expert knowledge of TCP/IP network routing and switching
• Expert knowledge of packet capture methodologies, tools and analysis
• Strong understanding of application communication methodologies
• 10 years or more combined experience in operational and engineering roles
• High level of confidence and competence communicating on bridges

Desired Skills:
• Experience with data center technologies such as: Cisco HSRP, Cisco VRF Lite, Cisco VPC, Cisco LACP, Cisco Fabric Path, Cisco GSS, Cisco CSS, Citrix NetScaler, Juniper VRRP, Juniper VLANs Trunking, Juniper Layer 3 RVIs, Juniper Virtual Chassis, F5 LTM, F5 GTM, Netscout, Zone Security
• Background in Cisco Nexus technologies including Cisco Nexus FEX, Cisco Nexus 5K Cisco Nexus 7K
• WAN experience including BGP, IS-IS, Logical Overlay, IOS-XR, MPLS VPN, Multicast, Riverbed WAN accelerators, Cisco IOS XR based systems
• Experience supporting carrier circuits and related termination equipment including E1/T1/DS3/GIG E, 10 GIG E
Engineer must be able to successfully perform the following functions of this job
o Ability to communicate and work well with others
o Schedule flexibility to support the demands of the position
o Able to participate in an on-call rotation
o Willing and able to work at the client site

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.