Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemThe ITS Application Specialist for Epic Health Information Management will have primary responsibility for design buildconfiguration testing validation and ongoing supporttroubleshooting of the Epic Health Information Management modules and other identified associated applications They will be responsible for obtaining and maintaining an in depth knowledge of application functionality and acquiringutilizing knowledge of operational workflows used with the Epic system The Specialist will follow internal ITS build change control and issue management policies and procedures They will complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver expected outcomes Attention to detail and customer focus are critical skills for this position Successful candidates enjoy helping others learn and adopt usage of the application They will work closely with HIM and CodingCDI operations system vendors consultants all ITS applications teams and technical services to troubleshoot and resolve incidents and service requests in a timely mannerFocus Areas Coding and CDI Release of Information Identity Deficiency Tracking ResponsibilitiesProvide ongoing maintenance and support of issuesenhancements for listed Epic ApplicationsTroubleshoot research and solve technically challenging problems and customer issuesTests and verifies software releases upgrades and any changes prior to the promotion of build to the production environmentMaintain current knowledge of technology by attending appropriate continuing education trainingseminars and reading related periodicalsParticipates in new implementation installation projectsApplication level securityMaintain andor modify application workqueuesMaintain andor modify application reports and dashboardsUnderstands the operational issues within their application area well enough to represent user needsAnalyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions Anticipates and provides solutions to problems with the necessary priorities Presents solution to operational leaders within respective teamareaTroubleshoot research and solve technically challenging problems involving integrated systemsAssists in the development and documentation of Standard Work Processes that will be used to support the applicationActively participates in weekly team meetings to discuss team and project related activities issues changes communications and updatesSupports team members with application and information systems knowledgeCollaborates with vendor resources plays an active role in managing the technical build and issue resolutionDocuments and maintains all required system design and build documents and configures system accordinglyPerforms in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemContributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksPromotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesProvides on call support Supports end users during go live which may include weekend and after hoursPerforms other duties as assignedWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemThe ITS Application Specialist for Epic Health Information Management will have primary responsibility for design buildconfiguration testing validation and ongoing supporttroubleshooting of the Epic Health Information Management modules and other identified associated applications They will be responsible for obtaining and maintaining an in depth knowledge of application functionality and acquiringutilizing knowledge of operational workflows used with the Epic system The Specialist will follow internal ITS build change control and issue management policies and procedures They will complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver expected outcomes Attention to detail and customer focus are critical skills for this position Successful candidates enjoy helping others learn and adopt usage of the application They will work closely with HIM and CodingCDI operations system vendors consultants all ITS applications teams and technical services to troubleshoot and resolve incidents and service requests in a timely mannerFocus Areas Coding and CDI Release of Information Identity Deficiency Tracking ResponsibilitiesProvide ongoing maintenance and support of issuesenhancements for listed Epic ApplicationsTroubleshoot research and solve technically challenging problems and customer issuesTests and verifies software releases upgrades and any changes prior to the promotion of build to the production environmentMaintain current knowledge of technology by attending appropriate continuing education trainingseminars and reading related periodicalsParticipates in new implementation installation projectsApplication level securityMaintain andor modify application workqueuesMaintain andor modify application reports and dashboardsUnderstands the operational issues within their application area well enough to represent user needsAnalyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisions Anticipates and provides solutions to problems with the necessary priorities Presents solution to operational leaders within respective teamareaTroubleshoot research and solve technically challenging problems involving integrated systemsAssists in the development and documentation of Standard Work Processes that will be used to support the applicationActively participates in weekly team meetings to discuss team and project related activities issues changes communications and updatesSupports team members with application and information systems knowledgeCollaborates with vendor resources plays an active role in managing the technical build and issue resolutionDocuments and maintains all required system design and build documents and configures system accordinglyPerforms in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemContributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksPromotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesProvides on call support Supports end users during go live which may include weekend and after hoursPerforms other duties as assignedQualificationsmiddot Bachelorrsquos degree or years of healthcare or healthcare IT experience required At least years relevant experience in a challenging healthcare environment strongly preferredmiddot Knowledgeexperience of hospital coding principles and guidelines clinical documentation improvement HIPAA privacy rule Epic document scanning provider relinquishment OnBase and Optum CAC is also preferredThe ITS Application Specialist exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety and IntegrityAre well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving resultsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentQualificationsmiddot Bachelorrsquos degree or years of healthcare or healthcare IT experience required At least years relevant experience in a challenging healthcare environment strongly preferredmiddot Knowledgeexperience of hospital coding principles and guidelines clinical documentation improvement HIPAA privacy rule Epic document scanning provider relinquishment OnBase and Optum CAC is also preferredThe ITS Application Specialist exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety and IntegrityAre well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving resultsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment