The ITS Analyst I contributes to and participates in selection/design, implementation, maintenance and support of information technology, equipment, and processes used by PHS employees and customers ACCOUNTABILITIES *All duties listed below are essential unless noted otherwise* 1. Evaluates, recommends and selects / designs, cost effective technology solutions in support of customer and business requirements. Partners with internal and external customers and vendors to determine information technology needs. 2. Configure, upgrade and install/release information technology and/or application solutions. 3. Ensures adequate testing, quality assurance and documentation of changes. 4. Transfers knowledge and/or trains IT employees and end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes. 5. Continually analyzes and actively recommends improvements to existing technology, equipment, and related processes, to maximize performance, capacity, and availability. 6. Maintains and monitors assigned IT systems/processes. 7. Provides technical and related operational support and expertise to customers. 8. Monitors, responds to, and resolves customer support calls, incidents, and problems. 9. Acts as a customer advocate, promotes customer satisfaction and adheres to PHS standards and policies, including regulatory and compliance requirements. 10. Communicates with customers, administration, and team members with regard to information technology and services 11. Provides support for on-site and off hour availability on 7/24-hour basis as defined by the needs of the customer and/or technology. 12. Coordinates the efforts and efficient operations of all components for any assigned task or project. 13. Perform other duties as assigned. Education: Requires an associate degree or equivalent experience in information technology, business, or related field. Skills: Task management and problem-solving skills expected. Must have strong communication skills. Knowledge of health care operations is preferred. Must be able to understand directions, communicate and respond to inquiries; requires effective self-motivation and interpersonal skills. Knowledge of computer software and hardware required. Must be able to input and retrieve information from computer. The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive. ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace **Requisition ID:** 94669