The ITS Analyst I contributes to and participates in selection/design, implementation, maintenance and support of information technology, equipment, and processes used by PHS employees and customers

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Evaluates, recommends and selects / designs, cost effective technology solutions in support of customer and business requirements. Partners with internal and external customers and vendors to determine information technology needs.

2. Configure, upgrade and install/release information technology and/or application solutions.

3. Ensures adequate testing, quality assurance and documentation of changes.

4. Transfers knowledge and/or trains IT employees and end-users in the operation of their information systems. Maintains complete and current documentation for responsible systems and IT processes.

5. Continually analyzes and actively recommends improvements to existing technology, equipment, and related processes, to maximize performance, capacity, and availability.

6. Maintains and monitors assigned IT systems/processes.

7. Provides technical and related operational support and expertise to customers.

8. Monitors, responds to, and resolves customer support calls, incidents, and problems.

9. Acts as a customer advocate, promotes customer satisfaction and adheres to PHS standards and policies, including regulatory and compliance requirements.

10. Communicates with customers, administration, and team members with regard to information technology and services

11. Provides support for on-site and off hour availability on 7/24-hour basis as defined by the needs of the customer and/or technology.

12. Coordinates the efforts and efficient operations of all components for any assigned task or project.

13. Perform other duties as assigned.