At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

U.S. Bank is seeking an accomplished Senior ITIL Specialist with large scale implementation and process improvement experience to contribute toward the success of our technology initiatives. Implements and supports ITIL and process improvement initiatives that are part of ITIL strategy. Evaluates, defines, develops, and deploys new Service Support processes and/or enhancements to existing processes.

Provides second line of support for implementation issues and questions. Reviews and analyzes existing processes for effectiveness and efficiency and develops improvement strategies. Analyzes documentation and technical specifications of processes under deployment or consideration to determine intended functionality.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

Bachelor's degree or equivalent work experience

ITIL Service Management Foundation certification

At least 6 years experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of Information Technology Infrastructure Library.

At least 6 years experience within a total Information Technology (IT) environment.

Preferred Skills/Experience

Working experience in:

IT incident management

Business process modeling

Implementation

Information management

IT governance

Extensive experience in:

System and technical integration

IT systems management

Change control

IT project management

IT service improvement

IT service management (ITSM)

Location

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.