**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The ITAM (IT Asset Management) Solutions Specialist is responsible for developing ITAM-related sales opportunities within the allocated sales territory or customer accounts. Since ITAM services and deliverables are not all directly revenue-generating, the terms “customer” and “prospect” are expanded to include both revenue-generating and non-revenue-generating ITAM activities. The Solution Specialist will be a point of contact for prospective customers of ITAM services and tools. They will prospect, develop, and proactively drive new sales opportunities and support marketing activities for ITAM services and will manage the “pipeline” of prospective customers to assure full utilization of resources and continual expansion of the customer base. They will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to assure the customer’s expectations are reasonable, that deliverables are within the capabilities of the organisation, and that ongoing relations with the customer are continually expanding and improving. **Role Description** • Assess customers' environments to make clear solutions recommendations centered around partner hardware. • Actively promote the sale and adoption of all ITAM Services, including but not limited to Managed, Baseline, Hardware, Process, and Consultancy Services, within both the SHI sales team and directly with SHI customers. • Provide sales support to the ITAM Solutions Consultants, working as a team to ensure a positive customer experience and sales outcome • Build relationships and trust with sales teams and is accountable for the technical side of the relationship. • Support the allocated sales region/territory/accounts to promote and develop the adoption of ITAM services and ISVP partners • Stay current on new technology, trends, and market behavior. • Present best practice solutions aligned to customer needs. • Pursue and manage customer/prospect opportunities by working with the respective SHI sales representatives • Work with the Sales team to identify and qualify solutions to alleviate customer pain points. • Collaborate with all operational teams as needed to support the business. **Behaviors and Competencies** Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance. Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions. Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions. Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes. Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification. **Skill Level Requirements** • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently • Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth • Exceptional communication and presentation skills • Understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning  • Good research skills and the ability to manage details • Excellent organization and time management skills **Other Requirements** • Completed Bachelor’s Degree or relevant work experience required • 1-3 years of experience in solution sales, sales support, in a proactive, cold-calling role • Ability to travel up to 10% The estimated annual pay range for this position is $37,000 - $75,000 [which includes a base salary and bonus]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status