**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The ITAM Business Process Consultant is to work with SHI’s customers to assist them in understanding how a customers’ Business Strategy should align with their ITAM Strategy and how their Software and Hardware Environments integrate from a holistic perspective and to guide the architecture for the most effective ITAM program(s) possible. The Consultant will interact directly with customers (within the definition of consulting agreements and Statements of Work), with the primary objective to understand the customer’s current Business Goals and Objectives and how their ITAM program integrates with those goals and other critical IT and governance processes. The consultant’s primary objective is to become a trusted advisor to the customer on Business alignment with ITAM, ITSM, and ITIL frameworks and how to implement them along with determining best ITAM tools that are fit for their purposes and discover any compliance–related issues. **Role Description** + Support the sales team in any meeting/engagement with a customer to C-Level, where a deeper business-related approach about the alignment of ITAM, ITSM and ITIL frameworks the customers’ requirement needs to be delivered. + Collaborate with customers to solicit, collect, and analyze information about customers’ ITAM and ITSM environments to assess how existing programs can be improved, enhanced, and matured. + Develop and build, as directed, new ITAM added value opportunities for our customers, for example delivering new state of the art ITAM related business alignment strategies. + Collaborate with SHI team members to author and own ITAM & other related best practice policies and processes within the SHI service offering in line with ISO and industry standards. + Attend, support, and represent SHI at conferences and events. + Actively promote and support the sale and adoption of ITAM Services including Baselines, Managed Services, Consultancy, ITAM platform implementation) with the SHI Sales teams at large, and directly with ITAM Services customers. + Assist SHI customers in increasing overall standards of ITAM and ITSM maturity levels. + Hold Customer to C-Level conversations around ITAM alignment with the customers’ business strategy. Participate in customer communications across the entire life cycle of ITAM. + Producing and presenting intermediate, analytical, and final results that ensure projects are conducted and closed to the satisfaction of all parties. + Conduct periodic research projects in line with ITAM and ITSM strategic and technology direction, resulting in whitepapers to assist in customer education. + Develop and edit new and existing policies, processes, and Procedures that can be introduced and implemented for the SHI customers. + Ensures all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. + Collaborate with internal ITAM to help edit and improve existing Policy, Process, and Procedures. **Behaviors and Competencies** + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions. + Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential. + Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Training: Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods. + Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly. + Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. + Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs. + Research: Can proactively design and execute research plans, utilizing a variety of sources to gather comprehensive information. + Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. + Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances. **Skill Level Requirements** + The ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Intermediate + The ability to create, manage, and interpret interactive data visualizations and reports to support business decision-making and strategic planning. - Intermediate + The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Intermediate + Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Intermediate + Proficiency in financial optimization methodologies to optimize cloud financial management, enabling organizations to achieve a balance between cost, speed, and quality - Intermediate + Comprehensive knowledge in the design, operation, and maintenance of data centers to ensure high availability, security, and efficiency of IT infrastructure - Intermediate + Skill in creating detailed 2D and 3D engineering models using CAD software to visualize and simulate designs for various engineering projects - Intermediate + Capability to accurately compile and manage Bills of Materials (BOMs) to ensure all necessary components are listed for manufacturing and assembly processes - Intermediate **Other Requirements** + 1 year of experience IT asset lifecycle processing + 2 years of IT process design and implementation experience + 1-2 years ITAM end user/practitioner experience + Vendor platform purchasing and deployment experience + IT ticketing software experience + Ability to travel up to 10% + Ability to work flexible hours The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status