**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The IT Asset Management (ITAM) Principal Consultant’s role is to work with SHI’s customers to assist them in understanding and managing their Software and Hardware Environment. The position will be customer facing to lead, influence and guide SHI customers in their ITAM journey with the aim to maximise the adoption of ITAM services by SHI. Additionally the ITAM Principle Consultant will periodically support internal projects set by the Director of ITAM Consulting Services to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service. Job Summary The IT Asset Management (ITAM) Principal Consultant’s role is to work with SHI’s customers to assist them in understanding and managing their Software and Hardware Environment. The position will be customer-facing to lead, influence, and guide SHI customers in their ITAM journey with the aim of maximising the adoption of ITAM services by SHI. Additionally the ITAM Principle Consultant will periodically support internal projects set by the Director of ITAM Consulting Services to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service. Role Description • Have excellent ITAM knowledge and work as part of a team • Advocate SHI Services to SHI Account Executives and their customers • Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets • Engage with other SHI departments in order to collaborate in the delivery of integrated services • Lead and Deliver ITAM Consulting Services • Collaborate with customers to solicit, collect, and analyse information about customers’ ITAM environments in order to assess process maturity and make appropriate recommendations for work practices • Assist the ITAM Lead Consultant in creating and updating internal Standard Operating Procedures (SOPs) • Participate and lead peer reviews to oversee the ITAM Analysts and Consultants, as well as secondary review to the ITAM Administrator activities, while ensuring the process and quality standards are maintained for all ITAM deliverables • Engage with the ITAM governance board and take the lead in ITAM sub-committees in order to create and document specifications that will improve existing services, as well as create new ones • Author and deliver ITAM-related best practice workshops and assessments to SHI staff and SHI customers. This will include, but not be limited to Foundation Value Workshops, Product Value Assessments, Audit Readiness/Response, Process Maturity Assessment,s and ITAM Planning Workshops • Create and manage customer proposals, statements of work, and responses to RFIs/RFPs/RFQs for services. • Conduct technical assessments, compliance analyses, and develop governance models to enhance customer solutions. • Facilitate and participate in customer meetings, presentations, and demonstrations to promote services and tools. • Stay informed on industry trends and updates, ensuring service offerings remain current and competitive. • Support marketing efforts by participating in events, creating marketing materials, and providing feedback and reports. • Assist in developing and implementing automation, documentation, and standardized processes to improve service delivery. • Mentor and support team members through training, onboarding, and collaborative projects to enhance team effectiveness. Behaviors and Competencies Initiative: Can lead strategic and complex initiatives, inspire others to take initiative, and foster a culture of continuous improvement. Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Customer Service: Can lead strategic customer service initiatives, inspire others to prioritize customer service, and foster a culture of continuous customer service improvement. Research: Can lead strategic research initiatives, inspire others to prioritize effective research, and foster a culture of continuous learning and knowledge expansion. Organization: Can design and implement efficient organizational structures and processes, mentor others in organizational skills, and lead by example in maintaining high standards of organization. Self-Motivation: Can lead strategic self-improvement initiatives, inspire others to be self-motivated, and foster a culture of continuous self-improvement. Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation. Time Management: Can consistently achieve goals ahead of schedule, lead team efforts in time management, and strategize the best ways to use time for various tasks. Detail-Oriented: Can foster a culture of detail orientation, inspiring others to maintain high standards of accuracy and completeness in their work. Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices. Skill Level Requirements • The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Expert • The skill of securely handling sensitive data, ensuring privacy and compliance with data protection regulations. - Expert • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Expert • Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert • Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert Other Requirements + Bachelor’s degree or relevant work experience required + 10 years of experience within the IT Asset Management field + 10 years of experience delivering ITAM solutions to global enterprise customers + Purchasing & deployment experience + IT infrastructure lifecycle support experience + Experience in eTelligent, Mavenlink, and other ITAM service tools + Ability to travel both nationally and internationally (50%) The base salary range for this position is $110,000 - $160,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status