Company Description

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

 

Job Description

The ITAM ServiceNow Consultant is responsible for designing, implementing, and optimizing IT Asset Management (ITAM) solutions within the ServiceNow platform. This role involves working closely with clients to understand their asset management needs, configuring ServiceNow modules, and ensuring the efficient tracking and management of hardware and software assets. The consultant will also provide expertise in best practices for ITAM processes and contribute to continuous improvement initiatives.

Your main responsibilities are:

Requirements Gathering and Analysis:

Conduct client workshops and interviews to gather and analyze ITAM requirements.Translate business needs into technical specifications and functional designs.Document current and future state processes related to asset management

ServiceNow Configuration and Implementation:

Implement and configure ServiceNow ITAM modules (Hardware Asset Management, Software Asset Management, etc.) to meet client requirements.Configure discovery tools and integrations (Discovery, ServiceWatch, Service Graph Connector, etc.) to accurately populate the Configuration Management Database (CMDB).

Data Management and CMDB Maintenance:

Ensure data integrity and accuracy within the CMDB.Develop and implement data cleansing and normalization strategies.Establish and maintain asset lifecycle processes.

Testing and Deployment:

Conduct thorough testing of ServiceNow configurations and customizations.Develop and execute test plans and test cases.

Training and Documentation:

Develop and deliver training materials and workshops for end-users and administrators.Create and maintain comprehensive documentation, including process flows, configuration guides, and user manuals.

Client Communication and Relationship Management:

Maintain effective communication with clients throughout the project lifecycle.Provide regular status updates and address client concerns.Build and maintain strong client relationships. 

Continuous Improvement:

Stay up-to-date with the latest ServiceNow features and ITAM best practices.Identify opportunities for process improvement and optimization.Contribute to the development of internal knowledge base and best practice documentation.

 

Qualifications

Required Skills and Qualifications:

Proven experience with implementation of ITAM applications (Hardware Asset Management or Software Asset Management, etc.) Strong understanding of ITAM processes and best practicesExcellent analytical and problem-solving skillsStrong communication and interpersonal skillsAbility to work independently and as part of a teamEnglish is a mustExperience with scripting (JavaScript, etc.)

Preferred Qualifications:

ITIL certificationExperience in a consulting environmentExperience with ServiceNowCertifications (one of the following:  CITAM, CHAMP, CSAM, ISO/IEC 19770 )

Additional Information

What will you get apart from the salary?

Benefits

5 weeks of vacation per year (= 1 week extra)4 “My days” per yearHybrid officeFlexible working hoursCareer management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology, etc.Meal allowance up to 28.000 CZK/year (123,90 Kč/day)Cafeteria (including the option of MultiSport card) Phone tariff (Unlimited calls, texts messages within the EU, 20GB of Internet)Udemy for Business accountEmployee Referral ProgramSabbatical leaveRepurchase of hardware

Moreover, we offer:

Foreign business tripsAbove standard working equipmentCompany Mobile Phone (selection from Android/iPhone)Company Laptop (Windows/macOS)Coffee, tea, snacks and breakfasts in the officeCompany events and teambuildingsGifts for work anniversaries, promotion or childbirthFriendly and open culture

And last but not least, you can rely on:

Transparent framework for career growth, reinforced by annual performance evaluationsTrust and autonomy, with no micro-managementLearning from senior colleagues and opportunities to collaborate with professionals from various industriesOpportunities to attend conferences to keep skills up-to-dateWorking on a variety of projects for a broader range of experienceAdoption and utilization of evolving IT technologiesUsage of AI tools and access to elaborate, tailored AI training