At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! We have an exciting role for an experienced IT Technologist based in Sydney. In this role, you will have responsibility for providing IT support to the Cardiac Rhythm Management (CRM) Remote Service team on both our products and systems. In addition to IT specialist work, you will contribute to the overall function of the CRM Remote Service team who provide remote home monitoring support to patients with implanted cardiac devices, and other parties who facilitate that patients care (e.g., internal Medtronic Teams, clinic staff, physicians, patients’ family, etc.). providing clinical case support as well as looking to grow market share and execute on business plans. **Responsibilities may include the following and other duties may be assigned:** + Running relevant automations/macros which support team processes + Working with CRM IT to create new automations/macros to continually improve efficiency and quality of the team’s tasks + Participate in projects to streamline the FocusOn service, increasing efficiency and quality + Conducting system testing, including informal and formal user acceptance testing + Assisting general support activities related to tablets + Timely execution of periodic tasks such as reporting, safety nets, actioning patient profile updates and other duties to allow high quality support for FocusOn and Carelink patients + TeamViewer support with installing\configuring software on different customer networks + Follow ups with third party customer IT for troubleshooting integration issues + Work with remote desktop connectivity programs for various internal servers + When required, be able to provide back-up support to the Remote Service Support team to support FocusOn patients and customers and other stakeholders. For example: + Phone system related tasks such as triggering robocall campaigns, operating an outbound dialer, basic function such as logging in, user access management, etc. + IT support tasks related to items such as clinic onboarding, reporting, patient onboarding, patient record management, enrolling, scheduling, clinic account set-up, user-permissions, EMR set-up, troubleshooting support, etc. + Observe all health and safety policies and procedures and take all reasonable care that actions or omissions do not impact on the health and safety of others + Work within and actively promote Medtronic’s core mission, corporate strategies, policies, procedures and Code of Conduct + Ensure that the Company’s agreed quality standards (including ISO13485) are maintained about its products, procedures, policies, operations and customer contact **Required Knowledge and Experience:** + A Bachelor’s degree/Tertiary qualifications in IT related area (IT, Engineering, Computer Science). + Minimum 3 years’ experience providing IT support + Industry experience is highly regarded (Healthcare) + Advanced computer, MS and coding proficient preferred coding languages: VBA, ASP.net, Java, Python, Powershell, GoLang, R. + Proven competency to create and maintain IT tools that automate repetitive processes + Strong interest in new technologies (such as generative AI) with an aptitude to identify problems that can be solved with technological solutions and then creation of those solutions + Excellent interpersonal and communication skills + High attention to detail and accuracy + Strong and on-time execution focusses with stakeholders in a dynamic environment with an ability to be agile **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com