Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. We are seeking a highly motivated and customer-focused IT Technician to join our dynamic IT support team. This role is critical in delivering technical support across corporate offices and apartment community locations, ensuring timely resolution of IT-related issues and maintaining operational continuity. The ideal candidate will be proficient in both remote and desk-side support, with expertise in Windows 10/11, networking, telecom systems, and IT service management. Essential Job Functions and Responsibilities Technical Support & Troubleshooting + Provide remote and on-site support for Windows operating systems, Microsoft Office suite, and common business applications. + Diagnose and resolve hardware, software, network, and telecom issues using ITIL best practices. + Troubleshoot Meraki networks and VoIP phone systems to ensure connectivity and performance. + Perform regular preventative maintenance on PCs, printers, and copiers. Service Management & Communication + Respond to support requests via ServiceNow, logging incidents and service requests with clear documentation. + Communicate effectively with end-users to understand issues, set realistic expectations, and provide timely updates and resolutions. + Prioritize and escalate issues to meet SLAs and response time targets. Installation, Configuration & Deployment + Image, configure, and deploy new computers; re-image existing systems as needed. + Assist with software installations, upgrades, and hardware configurations. + Provision and support mobile devices and corporate office phones. Compliance, Documentation & Knowledge Sharing + Ensure systems are patched and secured against viruses and malicious attacks. + Maintain accurate records of support tickets, solutions, and procedures in the IT knowledge base. + Collaborate with team members to improve documentation and share knowledge. Project & Process Support + Support IT projects to ensure smooth implementation and successful outcomes. + Identify recurring issues and suggest process improvements or training opportunities. + Align with ITIL standards for change, incident, and problem management. Travel & Flexibility + Provide support across multiple locations, requiring regular day travel and occasional overnight travel. + Participate in after-hours support rotation as needed. Qualifications and Requirements + Strong technical knowledge of Windows 10/11, Microsoft Office suite, and common business applications. + Associate’s degree or higher in a technology-related field or equivalent work experience. + Understanding and alignment with Bell Core Values. + Proficiency in using IT service management tools, especially ServiceNow. + Understanding of ITIL principles and practices. + Excellent problem-solving and analytical skills in hardware and software, with the ability to troubleshoot complex issues effectively. + Exceptional customer service, documentation, and communication skills – ability to communicate and work across all levels of the organization, both written and oral . + Skilled in active listening and offering constructive advice, adept at collaborating with others. + Ability to self-manage and think outside the box . Flexible and able to work well under pressure, manage multiple tasks, and meet tight deadlines. + A team player with a positive “can do” attitude, willing to collaborate and share knowledge. + Capable of coordinating with teams to accomplish objectives and deliver results effectively. + Ability to work with externals partners , including vendors and consultants. + Preferred certifications: ITIL, CompTIA A+, Microsoft Certified Professional (MCP), cybersecurity. #LI-JW1 About Bell Partners Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference. Join Bell to be a difference maker. Apply today! Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.