At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** This position is responsible for providing efficient and effective IT support for two Manufacturing Sites ( 24x7 ) in Ireland and internal (international) office users, provide professional solutions for complex IT problems and questions and works independent as a part in different IT related projects. Besides first and second level support the focus is also on more complex support cases (problem management, work with 3rd Level Team) and take a part of project work. Additionally, this position is also responsible to maintain and ensure the global IT standards and processes are followed. **How You'll Create Impact** + Provide fast and competent technical support to complex IT problems and questions from users and Manufacturing equipment + Provide first and second level IT support English + Prioritize between Incidents, project work and support tasks + Use experience to identify patterns in incidents and resolve underlying structural problems + Build and maintain relationships with users and other experts + Keep track using helpdesk tool of (the status of) issues assigned **What Makes You Stand Out** **Special expertise:** + Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook) + User Management Tools + Excellent Windows (e.g., XP up to Win11) knowledge of client OS + Knowledge of MS Exchange, Active Directory, Microsoft Azure Services, DNS/DHCP, MS Access, MS SQL + Preferred knowledge of Service-Now Ticketing System + Basic knowledge of ERP System, Microsoft AutoPilot, SCCM or other software distribution tools + Maintain contacts with international customers (end-users) + Willingness for stand-by for emergency duties outside normal office hours, on weekends and for working hours between 6.00 - 20.00 / 6am – 8pm. + Project management skills to deliver small projects and participate in medium sized national and international projects + Communicative, collaborative, initiative and highly customer oriented + Ability to perform well under high workload and/or time pressure **Personal skills requirements:** + Ability to communicate in a clear and concise manner + Take responsibility, ownership and care of IT related topics and issues + Strong English skills both orally and in written form + Skilled at leading focused, collaborative, friendly and efficient support conversations with end-users **Your Background** **Education:** + Commercial or technical education with profound knowledge in computer systems and applications + Leaving certificate and advanced education in computer science or related field or equivalent experience + Preferred with a A+ Certification, Network+, MCP, MCSA, and MCSE. **Professional experience:** + Extensive experience as IT Support Analyst (2-3 years) EOE/M/F/Vet/Disability