IT TECHNICAL SUPPORT ANALYST 3 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5039117) Apply  IT TECHNICAL SUPPORT ANALYST 3 Salary $4,458.00 - $8,027.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number SSD2025-69 Department SSC Special School District Opening Date 08/12/2025 Closing Date 8/26/2025 11:59 PM Central + Description + Benefits + Questions About this Job The Louisiana Special School District (LSSD) is an education service agency who provides services to the Louisiana Special Schools (Louisiana School for the Deaf, Louisiana School for the Visually Impaired and Special School Programs). The schools provide educational opportunities to students with low-incidence disabilities and a variety of unique needs. Join Our Team as an IT Technical Support Analyst 3 – Louisiana Special School District At the Louisiana Special School District, our IT Department plays a pivotal role in empowering educators and supporting student success across the state. We’re seeking a dedicated IT Technical Support Analyst 3 to deliver top-tier technical solutions, keep systems running smoothly, and elevate our level of service. Minimum Qualifications Five years of experience in information technology; OR Six years of full-time work experience in any field plus three years of experience in information technology; OR An associate's degree in information technology plus three years of experience in information technology; OR A bachelor’s degree plus three years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology; OR A master’s degree plus two years of experience in information technology. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175470) . Job Duties and Other Information Job Duties: + Configuring and maintaining servers and server applications + Administer Information Technology systems + Manage IP phone system + Configure PC images + Provide end user PC support Position-Specific Details: Appointment Type: Probational or Promotional. If chosen will be required to take a probationary appointment. Location: The IT Department at the Louisiana Special School District. Work Schedule : Typically, work hours are 8:00 am-4:30 pm Monday - Friday. Flexible work schedules may be available after meeting certain criteria and is dependent upon the position for which you are applying. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. How To Apply: No civil service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For more information regarding this vacancy, please contact: Louisiana Special School District 2888 Brightside Drive Baton Rouge, LA 70820 Alicia Holmes, HR Specialist (225) 757-3207 Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service. + Yes + No 02 Have you ever been on probation or sentenced to jail/prison as a result of a felony conviction or guilty plea to a felony charge? If 'YES', give the law enforcement authority (city police, sheriff, FBI, etc), the offense, place and disposition of case. If 'NO', enter N/A. + Yes + No 03 If 'YES', give the law enforcement authority (city, police, sheriff, FBI, etc.), the offense, place, and disposition of case. If 'NO', please enter N/A. + Yes + No 04 Are you a current or former employee of SSD? + Yes + No 05 This position may have daily communication with deaf and hard of hearing staff/students. Do you know American Sign Language? + Yes + No 06 If 'YES', please give your ASL Proficiency Level. 07 Although having ASL skills is not required, are you willing to learn? + Yes + No 08 Have you ever worked in a 24-hour State facility? + Yes + No 09 Have you ever worked in a school setting? + Yes + No 10 How many years of experience do you have in which IT TECHNICAL duties were a major part of your job functions? Please make sure work history reflects this experience. 11 Describe your experience building and maintaining servers and server-based applications. 12 Describe your experience configuring and managing switches in a segmented network environment. 13 Have you managed Apple devices such as MacBooks and iPads and if so describe your experience? 14 Have you completed a bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field? + Yes + No 15 If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered "no", type N/A. Example: CSC 1110 - Computer Science Essentials - 3 hrs - LSU Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email