**DESCRIPTION** We are looking for a talented IT Technical Analyst to join our team specialising in Systems/Information Technology for Cummins Drivetrain & Braking Systems Business Unit in Cwmbran, Gwent, United Kingdom. In this role, you will make an impact in the following ways: + Provide hands-on and remote IT support for desktop user devices, IT infrastructure, and manufacturing systems at the Meritor-Cummins UK site in Cwmbran, with occasional visits to Redditch. + Manage and resolve IT service requests and incidents efficiently, ensuring timely updates and accurate documentation in the Incident Management system. + Diagnose and troubleshoot technical issues, utilizing department standards and best practices to meet customer expectations. + Maintain and manage service assets and configuration items, ensuring accurate records to support service management processes. + Interface with customers, prioritize IT support based on site importance and business criticality, and guide users to the correct tools and processes for IT requests. + Ensure all IT work follows proper procedures, including service desk tickets, project tasks, and Change Management processes. + Support and contribute to the identification and design of business and IT solutions to enhance operational efficiency. + Lead small IT projects or initiatives from inception to completion, ensuring successful implementation and alignment with business needs. **RESPONSIBILITIES** To be successful in this role you will need the following: + Strong technical knowledge across IT service lines, with in-depth expertise in one or more areas such as Desktop Support, Manufacturing IT, Networking, or Application Hosting. + Excellent problem-solving skills with a focus on efficiency, continuous improvement, and adherence to Cummins standards. + Ability to work independently, following step-by-step instructions to execute deliverables while managing multiple tasks and projects effectively. + Strong written and verbal communication skills, with the ability to collaborate with teams and engage with stakeholders across the business. + Quick learner with the ability to analyze and understand both business and technical processes, ensuring effective IT support and solutions. **QUALIFICATIONS** Education/ Experience: + College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. + Intermediate level of relevant work experience required. **Job** Systems/Information Technology **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2410611 **Relocation Package** No