IT Team Lead - Infrastructure, Endpoint & Security Location : Coventry, WSTMID, United Kingdom Job Family : Information Technology Job Type : Regular Posted : Sep 4, 2025 Job ID : 56670 Back to Search Results Job Description Apply Now > Save JobJob Saved The IT Team Lead reports into the Site IT Lead and will manage a team of 6. You will be responsible for the shopfloor and office environments for our Ansty Park and satellite sites. The role involves managing day-to-day support, being the Infrastructure, Endpoint and Security technical escalation point (SME), leading a team of technical experts, ensuring uptime and performance, and driving continuous improvement projects. This position requires experience in leading a team, having the ability to collaborate with other business and IT teams, and a commitment to delivering excellent service levels to the organisation. Your day-to-day + Manage the daily operations of User support (ServiceNow Incidents & Requests), Active Directory, Endpoint deployment. + Collaborate with Group and Corporate IT to manage, support and develop Security & Infrastructure including servers, storage & networks. + Ensure uptime, availability and performance of IT systems through proactive monitoring and maintenance. + Oversee disaster recovery and backup processes to ensure business continuity. + Lead, mentor and manage the team – Provide technical leadership + Implement and optimise ITIL-based processes for incident, problem and change management. + Drive process improvements to increase operational efficiency and reduce incidents. + Ensure service level agreements (SLAs) are met or exceeded. + Plan and manage projects such as upgrades, migrations and deployments. + Manage regular security and compliance audits. + Drive initiatives to improve operational efficiencies within the infrastructure team. + Prepare and present monthly reports on performance, project status and service metrics to management. Who we are looking for + Degree in IT, Computer Science, or related field. OR equivalent experience. + Proven experience leading and managing technical teams. + ITSM (ServiceNow experience preferable) + Strong knowledge of Active Directory, endpoint management, servers, storage, and virtualisation technologies. + Familiarity with Azure cloud platform and infrastructure monitoring tools. + Proven experience of IT support and management within a manufacturing environment (Aerospace/Defence industry experience preferable) + Desirable certifications: ITIL V4, Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP) What we offer + Solid employer present on the market for over 100 years. + Career growth and opportunities: we hire from within! + Collaborative and empowered work environment where team spirit is at the center of our success. + Company values that encourage trust, respect, collaboration and professional growth. + Open environment: we are excited to hear your ideas! + Attractive compensation packages designed to hire and retain the best talents in the industry.