Your Role
As an IT Systems Specialist, you will be a client-focused professional responsible for managing and maintaining the organization's IT infrastructure, including office networks, audiovisual (AV) systems, and collaboration tools. You will play a key role in ensuring the reliability, security, and performance of our systems while driving the adoption and optimization of platforms like Dialpad to enhance company-wide productivity. This role requires a strong technical foundation, excellent problem-solving skills, a service-oriented mindset, and the ability to lead IT projects from planning through execution. This position reports to our Manager, Corporate IT & Security Services.

The successful candidate will be required to be in the Tempe office 5 days a week.

What You’ll Do 

IT Systems Management: Manage and maintain the organization’s IT infrastructure, including SaaS applications and office networks. Monitor system performance and security; implement proactive measures to optimize operations and defend against cybersecurity threats. Conduct regular system audits and develop outage mitigation strategies to ensure business continuity. Administer and support end-user platforms such as Google Workspace, Atlassian (JIRA), Okta, Jamf, Microsoft Intune, Zscaler, CrowdStrike, and GitHub. Oversee the timely deployment of software and OS updates, endpoint security patches, and system upgrades to maintain compliance with security policies. Technical Support & Troubleshooting: Serve as the escalation point for complex IT and AV issues across all platforms, including Dialpad, Google Workspace, Apple/Windows devices, Okta, and JIRA. Collaborate with IT peers to resolve hardware, software, and network issues efficiently. Draft and distribute timely communications on service outages, upgrades, and general IT announcements. Develop and maintain IT policies and procedures to strengthen security posture and risk management. Ensure timely onboarding and offboarding of employees and contractors, including account provisioning and deactivation. Oversee access control and hardware asset management, including device tracking and logistics.

Project Management: Lead IT and AV projects from planning through implementation, ensuring on-time delivery, budget adherence, and high-quality outcomes. Coordinate with internal stakeholders and external vendors to define requirements, evaluate tools, and deploy new technologies.

Office Networks & AV Management: Manage and maintain office network infrastructure (i.e., Cisco Meraki), including configuring firewalls, switches, and wireless access points to ensure secure and reliable connectivity. Design, install, and support audiovisual (AV) systems, including video conferencing equipment, projectors, sound systems, and digital displays. Troubleshoot AV issues and provide responsive support to users both onsite and remotely. Stay informed on emerging AV and network technologies, recommending upgrades and enhancements to improve system performance. Ensure flawless technical execution of company-wide and executive meetings, including live streaming, hybrid video conferencing, and event support.

Skills You’ll Bring

Bachelor’s degree in a related field or an equivalent combination of education and experience. 5+ years of hands-on experience in IT systems administration, network management, and AV technology support. Strong working knowledge of end-user hardware, operating systems, and productivity platforms across Google Workspace, Microsoft (Intune), and Apple (Jamf) environments. Experience administering endpoint security and management tools such as Sophos, CrowdStrike, Zscaler, and Automox. Solid understanding of networking protocols (e.g., DNS, DHCP, TCP/IP), IT infrastructure, and security best practices. Proficiency with audiovisual systems and tools, including video conferencing platforms. Excellent troubleshooting skills and the ability to analyze complex technical problems and develop effective solutions. Project management experience, with the ability to prioritize tasks, manage resources, and deliver projects on schedule. A positive, empathetic, and customer-first mindset with a proactive, solution-oriented attitude. Excellent verbal and written communication skills, with the ability to engage and collaborate with cross-functional teams and stakeholders. Experience with managing Atlassian products, including JIRA and Confluence. Experience supporting mission-critical systems with a strong sense of urgency and accountability.