Work Flexibility: Hybrid

Summary Objective

The Systems Analyst II role leads the administration, enhancement and support of key enterprise and business applications and leads/contributes to complex system projects that involve multiple stakeholders, systems, and delivers solutions that meet business objectives in alignment with the strategic vision and objectives of the organization.Essential Functions & Responsibilities Serve as a Lead Admin for one or more enterprise/business systems; responsible for managing system support, enhancement & optimization, SLAs, routine maintenance, and vendor software updatesManage system support, troubleshoot and resolve system issues for users at all levels within the companyCollaborate with third-party vendors and service providers to resolve defects and maintain system hygieneTranslate business and functional requirements into highly specified system & technical design, system architecture diagrams, and system configuration documentsLead the development, design, testing and implementation of business system setups, configurations, security, and enhancements to meet evolving business needsCreate and maintain comprehensive documentation of system configurations, processes, and standard operating procedures to sustain knowledge sharing, user training, managed support, and operational excellenceCollaborate within IT and with third-party vendors to design, implement and manage integrations between systemsLead project activities to comply with IT risk compliance and change management policies to ensure system configurations and data handling comply with relevant SoX, GxP, data privacy and security regulationsManage relationships with external service providers and consultantsTrack and monitor all service requests, enhancement requests and project requests in appropriate systems (e.g., JIRA)Lead system implementation & cutover planning including technical estimation, data conversion, system integration, system testing, quality assurance, hyper care & managed support, and overall system cutover and change managementMaintain up-to-date knowledge of systemsAnalyze industry, technology, and market trends to determine their potential impact on the enterprise systems.Other duties as assigned

Skills, Knowledge, and Abilities ​

Proficiency in COTS and SaaS application configuration & administration, systems analysis, data analysis, reporting tools, and system integration platformsKnowledge of working with GxP systemsKnowledge and hands-on experience with Software Delivery Life Cycle (SDLC) methodology and system change management frameworksAbility to perform upstream and downstream gap/impact analysis in support of system design and business process definitionAbility to translate business requirements into written technical specifications.  Ability to create technical design documentationExcellent attention to detail, critical thinking, problem-solving and system troubleshooting skillsAbility to thrive in a demanding, dynamic, change-oriented, fast paced environment requiring a high degree of deadline-driven productivityStrong written and verbal communication skills and ability to collaborate effectively with business users, vendors, and IT cross-functional teamsAbility to be a team player and collaborate with both technical and functional resources to achieve project and business objectivesDemonstrated learning agility to thoroughly understand emerging technologies, business processes and business applicationsProficiency in productivity tools (Office 365 preferred), project management tools, such as MS Project, Smartsheet or equivalent

Education/Experience Required Bachelor’s degree in business, technology, engineering or related field or equivalent years of experienceImplementation and integration experience with COTS, SaaS and custom-built systemsMinimum 2 years of experience working with Product Lifecycle Management (PLM) systems and Quality Management Systems (QMS), supporting Manufacturing, Quality and R&D functionsMinimum 2 years of working with Propel, Salesforce or other Salesforce based applications as an administratorMinimum 2 years of experience working with GxP systemsProficient in using productivity (Office 365 preferred), project management tools, such as MS Project, Smartsheet or equivalentAwareness of regulatory, security, legal, and ethical implications of IT solutions

Education/Experience Preferred

Knowledge of industry standard enterprise systems (e.g., ERP, CRM, QMS, Service Management etc.), and related integrationsSalesforce certification preferredMedical device or pharmaceutical industry experience preferredExperience working with controlled systems (SOX, GxP etc.) preferredFamiliarity with data privacy & security regulations (e.g., GDPR, HIPAA) preferred

Physical RequirementsExtended periods of computer usageExtended periods of sitting, standing, and speaking

Environmental Conditions

Regular office work

Training Needs Basic job-related training.Will be identified in Training Plan.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.