Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

IT System Engineer

The IT System Engineer is responsible for providing support to critical internal infrastructure and applications.  This is a professional level position and requires strong execution and analytical abilities.  This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.  Candidate must have strong server, network, communication, and analytical skills.  This position may need to travel internationally on occasion to our other offices.

Key Responsibilities

Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural modelsApplies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operationsInstalls, configures, upgrades, tunes, and troubleshoots server and non-desktop computer hardware, software, systems, and other resources in a datacenter or other centralized computer network settingMaintains access control, data integrity, and file system security for the computer/datacenter environmentMonitors, tracks, and records system performance and utilization metricsAssist in improving the efficiency of and help standardize current processesContribute to documentation of application architecture, system configuration across platforms, and interface with various systems, and use this knowledge effectively to resolve issuesDetermine and document the root cause of an outage, duration and recommendations or steps to resolve issuesProvide assistance as required in analyzing trends and suggesting long-term and short-term improvementsResolve incidents and problems in accordance with defined guidelines and meet operational level agreementsAssist in change management processes, implement change requests and meet project deliverables within defined guidelinesMay participate in the development of information technology and infrastructure projectsAbility to work after hours including weekends and night when requiredRespond to general inquiriesRequires a dynamic, hard-working individual, with excellent inter-personal, oral and written communication skillsCapable of effectively communicating highly technical information to both technical and non-technical personnel

After 30 Days, the System Engineer will:

Understand the team’s workflow – crew requests, incidents, and internal projectsMeet the teams and get to know our services and their consumersBecome comfortable supporting their areas of expertiseMake connections within the team and consume knowledge articles to begin to understand the SailPoint way

After 60 Days, the System Engineer will:

Participate in high visibility projectsBecome a known expert amongst the teams we serveConfidently address incidents and requests across our spectrum of servicesJoin the on-call rotation

After 90 Days, the System Engineer will:

Contribute to the project backlog to address outstanding opportunitiesRecommend and apply environmental changes to strengthen our servicesSpeak confidently to the standards and services the team provides

Requirements

Bachelor's degree in Computer Science/Engineering or equivalent relevant experienceExpertise with Linux system administration, particularly Red Hat Enterprise LinuxExperienced with administering Windows Server operating systemsExperience with on-prem virtualization technologies (VMWare, Nutanix, etc)Skilled with system and configuration management tools (Ansible, Tanium, Terraform, etc)Scripting skills (Bash, Python, PowerShell, etc)Proficient with Microsoft 365 administration, including Entra ID, Exchange Online, and TeamsKnowledgeable in networking principles, devices, and protocolsFamiliarity with storage area networks (SAN) and network-attached storage (NAS)Excellent troubleshooting and problem-solving abilitiesEffective communication and teamwork skills with a global teamAbility to work independently across multiple efforts with general guidanceMotivated to learn new technologies and skillsAbility to lift 25 pounds unassistedIndustry certifications such as MCSE, RHCE, VCP, or equivalent are a plus.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.