Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Job Description

Position Summary:

Do you love working with technology and have a desire to grow and learn in the IT field? If so, Trupanion is looking for an experienced Support Technician to join the Trupanion IT team! We strive to remove technical barriers, whilst providing industry-leading customer service, to enable users achieve success in their roles.  

This position is open to candidates in the Altrincham area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Responsibilities

Provide technical support to Trupanion team members both professionally and efficiently, maintaining a high degree of customer service.To take ownership of user problems and be proactive when dealing with team member issuesEscalate advanced technical issues, and work with system owners to resolve these issues.Perform internal processes for tasks such as remote access assistance and provide answers to common inquiries, while working in an Active Directory environment.Design processes to improve the support experience and levels of self-serviceCreate accurate documentation, both internal and external facing.Coordinate communication between users and other IT staff/groups.Ensure compliance with established IT and company policies and proceduresDrive improvements in workflow, procedures, and processes

Qualifications:

Experience:

IT Support related experience, typically aligned with at least three years of related professional work experience

Skills

Excellent technical skills gained with relevant experience in a service support functionGood customer service, communication, and people skillsFamiliar with any VDI environment (Citrix, VDI, RDP)Following and creating process documentationCommitted to personal development and self-improvementSelf-starter that brings both interpersonal skills and creative problem-solving skillsComprehensive knowledge of Office 365 and Windows 10-11Familiarity with Linux & Apple OSxBatch script, PowerShell, or basic programming operationsGood knowledge of domain management applications or MDM technologiesGood working knowledge of networking and hardware standardsSolid understanding of security concepts, principles and practices

Education, Registration & Certification:

Bachelor’s degree, or related qualification/s

Compensation:

The base salary for this position is £30,000 (GBP) on a full-time schedule.Along with base salary, Trupanion employees may be eligible for monthly bonuses.We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

Bonus opportunitiesPrivate medical insurance and health cash plans33 days annual leave including bank holidaysFive-week sabbatical after five years of employmentRestricted Stock UnitsOpen, casual, and fun office environmentCycle to work schemeLife Insurance, Critical Illness Cover and Group Income ProtectionLifestyle Spending AccountVarious Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

 

Additional Information

Benefits and Perks:

Bonus opportunitiesPrivate medical insurance and health cash plans33 days annual leave including bank holidaysFive-week sabbatical after five years of employmentRestricted Stock UnitsOpen, casual, and fun office environmentCycle to work schemeLife Insurance, Critical Illness Cover and Group Income ProtectionLifestyle Spending AccountVarious Employee Assistance Programmes including Mental Health Support, Medical Referrals, Legal and Financial Support and Perks 

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.