IT Support Technician

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an IT Support Technician at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

This opportunity can act as a gateway position to a fulfilling, lifelong career at Marsh & McLennan Agency. With us, nothing should stand in the way of making your success a reality.

A day in the life.

Hybrid Work Schedule - Must be in office three (3) days per week to be able to meet with managers, perform training duties and attend meetings.  Monday is mandatory!

Monitor ServiceNow tickets and respond to colleagues’ requests for IT helpOffers technical support to colleagues by responding to questions and concernsTroubleshoots common issues and directs colleagues towards the appropriate department if further assistance is needed or assign tickets to appropriate IT departments that can resolve the issuesMonitor resolution progress and record solutionsPeriodically updates knowledge base articles and participating in educational opportunitiesEnsure the proper computer, phone equipment and accessories are ordered and configured for new colleaguesAssist with users on-boarding and off-boarding processes across multiple teams/departmentsCo-Perform 1st day access validation training with new hiresManage Out of Office messages, removal of applications and permissions, delegation of voicemail and email requests during off-boarding colleaguesSubmit and track to completion the request to grant and/or revoke colleague access to shared drives, Outlook Shared Mailboxes and Public FoldersSubmit and track to completion the requests for mobile phones and BYOD accessManage user access for various software platformsManage all email distribution lists and perform periodic audits to ensure accuracyCoordinate with IT and other pivotal teams to process colleague name changesComplete User Access Request (UAR) forms for new hires, position changes, and terminations; Complete UARs to re-establish system access when required; Track UAR forms to ensure their timely completionDevelop training materials and helpful guides for common questions/tasks to be provided to our colleaguesCommunicate to all colleagues about new technology releases, software features, and helpful tips using easy-to-understand languageHybrid Work Schedule - Must be in office three (3) days per week to be able to meet with managers, perform training duties and attend meetings

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid and flexible workCharitable contribution match programsStock purchase opportunitiesCompetitive compensationEntrepreneurial leadershipUnmatched, scalable resourcesCommitted to core valuesInclusive culture

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

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We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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