Job Introduction

Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

 

On behalf of our client, ESOC, we are looking for an IT Support Technician to join our team distributed over the ESOC site, in Germany.

 

Main Responsibilities

The role will be part of a Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.

The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.

The Operational Control Centre (OCC) Team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site.

Hardware installationsHardware maintenance and supportElectrical safety testing (DGUV v3)Cable installation, testing and patchingSpare part management and communication with vendorsShipping and handling of equipment deliveriesConfiguration managementPreventive maintenanceReporting and review of proceduresTicket handling (Incidents, Service Requests and RfCs)Administration / configuration of various applicationsSupport of LEOP (launch and early orbit phase) activities (incl. occasional shiftwork)Support of refurbishment projects / engineering activitiesKnowledge/administration of UNIX and Windows systems would be an advantage Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

 You need to have a solid background in IT operations in enterprise environment.
We are looking for a generalist with well-rounded experience in operational IT environments and a passion for technology.
Flexibility and the willingness to learn and to work on continually improving the service is a must.

Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution;Excellent knowledge of common IT hardware (server, racks, network devices) and wiring technologies; Excellent experience in trouble shooting and fault analysis; Good understanding of common networking concepts, components and protocols; Good knowledge of basic system administration on UNIX and Windows platforms; Fluent in English, both in speech and writing; Self-starter, able to work independently with little or no supervision; Team-player, able to interface with technical and management personnel; Well-organised, able to prioritise and manage several tasks in parallel; Service mentality and solid understanding of a KPI driven service environment; Able to lift equipment up to 25 Kg;Able to work on shifts occasionally; PC literacy: MS Office Products, Office365 applications; Experience in Voice Communication Systems would be an advantage.Electrical Safety Test Certification (DGUV V3, DGUV V3 Durchführungsanweisung und TRBS 1203.) would be an advantage.

 

 

On Offer:

Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housingHybrid working model30% subvention on Deutschland ticketGym membership discountParticipation in pension and health scheme30 days of holiday

 

About the Company

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here. 

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