Join a rapidly growing professional services firm that's reshaping the technology landscape for accounting and consulting organizations across the U.S. With a team of over 900 professionals and a strong presence both nationally and offshore, we deliver strategic IT partnerships and workforce solutions that drive growth while maintaining a personalized, local approach. The client is looking for a Level II IT Support Technician to join our dynamic IT team near Jericho, NY. This role is ideal for someone with experience in an accounting firm environment who thrives in a fast-paced, service-oriented setting. You will provide both remote and on-site technical support, ensuring smooth operations across hardware, software, and network systems. Key Responsibilities: * Respond to help desk requests via phone and ticketing system * Document user issues and track them through resolution * Collaborate with the IT Director to troubleshoot and resolve hardware/software problems * Provide remote support to multiple office locations * Install and maintain laptops, desktops, printers, and peripherals * Support software including Microsoft Office, Adobe, VPN clients, antivirus tools, and tax/accounting applications * Manage Active Directory accounts and security groups * Maintain inventory logs and asset tracking * Perform hands-on desktop support and preventative maintenance * Test fixes and follow up to ensure user satisfaction * Travel occasionally to branch offices * Lift and transport computer equipment as needed