Kforce has a client that is seeking an IT Support Technician in Westborough, MA. Summary: The IT Support Technician provides first-level technical support to end users across corporate and retail locations. This role serves as the initial point of contact for IT-related issues and is responsible for delivering prompt, professional, and customer-focused support. A successful candidate is proactive, detail-oriented, and committed to providing high-quality service. Key Responsibilities: * IT Support Technician will provide frontline support for a variety of hardware and software issues across corporate and store environments * Triage, resolve, and escalate critical incidents as needed while maintaining timely communication with end users * Perform routine follow-up on open tickets and document all interactions within the IT ticketing system * Support desktop hardware inventory by managing parts shipping and replenishment tasks * As an IT Support Technician, you will contribute to internal projects and application rollouts with minimal supervision * Identify and document recurring issues to help improve support processes and end-user experience * Collaborate with internal teams and third-party vendors to ensure timely resolution and delivery of IT services