Returning Candidate? Log back in! IT Support Technician Location US-WI-Appleton ID 2025-4712 Category Information Technology Position Type Full-Time Remote No Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. Pay Range USD $19.60 - USD $23.06 /Hr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 9am to 5:30 pm Overview

Navitus Health Solutions is seeking a IT Support Technician to join our team!

 

The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requestsReceiving, tagging and inventorying of hardwareMaintenance and inventorying of shipping suppliesRecord user interactions in Service Desk applicationWorking with users to receive, track, and inventory, corporate hardware within termination processWork with vendors and run diagnostic programs to resolve problemsDocument processes and solutions in the IT knowledge baseMaintain accurate New hire, Transfer and Termination hardware tasks with attention to detailMaintain Asset Lists and documentation accuratelyOther duties as assigned Qualifications

What our team expects from you?

High school diploma requiredWorking knowledge of hardware provisioning and support requiredExperience in solving customer issues requiredKnowledge of Active Directory Users and Computers preferredSystem Center Configuration Manager (SCCM) preferredKnowledge of Microsoft tools such as email, Teams and SharePoint preferredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus? 

Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance ProgramFlexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750! 

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         Location : Address 1025 West Navitus Dr.  Location : City Appleton Location : State/Province WI Location : Postal Code 54913 Location : Country US Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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