IT Support Technician

- - - - - - - - - - - -

Disclaimer: This position is based in Pirot. If you are currently located in the area, nearby, or are considering relocating, please apply with your resume in English

We’re looking for an IT Support Technician in Pirot to help keep our digital solutions running smoothly and our users happy. If you’re someone who enjoys solving problems, has an eye for detail, and thrives in a tech-driven environment, this could be the perfect role for you.

What we’re looking for:

English language skills (B1-B2 level)Advanced proficiency or native-level fluency in SerbianFamiliarity with ticketing systems, multimedia/audio assistance technologies, Cloud technologies, Artificial intelligence toolsExperience with installing applications, maintaining printing systems and hardware, network technologiesMinimum 1 year of experience in a similar role

What you’ll be doing:

Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.​Change Management: Participation in the change management process​Problem Management: Participation in the analysis of root causes of incidents​Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.​Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.​Knowledge Management: Lessons learned from activities are ensured to be documented and shared.​Service Level Management: the performance management system is understood and alerts on cases of issues are set.

What we are offering:

Health insurancePerformance-based bonusesAdditional benefits: employee shares, tire discounts, benefits for children of employees, and moreFriendly working environmentCollaborative team cultureSport and recreation events

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each otherWe meet in a face-to-face interview, with the hiring manager and HR representative

Pass all stages with flying colors, and we’ll send you our offer

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

**If you are interested in this role please apply with an English resume.