[[title]] - [[cust3]] - [[filter4]], [[filter1]] **Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.** **Your main tasks and responsibilities:** + **Rapid Issue Resolution:** Ensure IT services and systems are quickly restored to operational status, following defined resolution and documentation processes. + **Application Support:** Provide support for business applications within designated locations. + **System Maintenance:** Maintain servers, storage, Active Directory, SQL services, and manage file systems and permissions. + **Security & Patch Management:** Oversee security measures, scripting, patch management, and backup responsibilities. + **Documentation:** Maintain documentation related to system configurations and changes. + **Environmental & Risk Management:** Be familiar with environmental impacts, risks, and mitigation measures related to the role, and actively support company initiatives. **To succeed in this role, you will need:** + **Attention to Detail:** Meticulous in ensuring accuracy and quality in all tasks. + **Customer Service Skills:** Strong ability to support and communicate effectively with users. + **Adaptability:** Flexible and able to adjust to changing environments and requirements. + **Interpersonal Skills:** Excellent at building and maintaining relationships within the team. + **Problem-Solving Skills:** Proficient in identifying issues and implementing effective solutions. + **Technical Expertise:** Educated to school diploma standard with 2-3 years of relevant IT support experience; ITIL Foundation or above is desirable. Strong understanding of networking, computer hardware, IT architecture, and corporate enterprise environments. **What we offer you:** + A permanent contract. + A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives. + Restaurant tickets + Be part of an experienced, international team. + A good vibe working environment. + Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient. + Other fringe benefits No visa or work permit support can be provided for this role. **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. ​