Job Description Insight Global is seeking a highly skilled Tier 1 Support Specialist to sit in our clients office in a hybrid working model 4 days a week on-site. The focus will be around preparing and deploying laptops for new and existing employees, working directly with the business to do so. The ideal candidate will also have experience in Tier 1 troubleshooting and ticket closure, with a strong focus on customer service and attention to detail. This role involves managing software entitlements, hardware repairs, asset management, and reducing ticket backlog. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Tier 1 troubleshooting and ticket closure experience o Active Directory and Azure AD as it relates to Account Administration EX.: password resets o Software Entitlements - installing and setting up for users Autodesk, Bentley, Esri, Microsoft Suite, Adobe, Bluebeam o Working with Michael Bakers hardware Vendor HP  Dependent on where the asset is in its lifecycle - working on repairs if its out of warranty (examples: replacing memory, hard drive etc.), if it's in warranty reaching out to vendor, sending to HP depot, bringing the HP representative on-site o Asset Management for offboarding follow up with hiring managers to make sure the equipment comes back  Imaging and deploying laptops  Reducing ticket backlog KPI is 15 tickets a week as a team  White Glove Customer Service  Attention to detail, strong documentation, ability to research and resolve Certified HP technician  Azure Cloud Experience  Ivanti Ticketing System  Microsoft Visio Documentation Tool null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.