**41531BR** **Extended Job Title:** IT Support Specialist III **Position Description:** The IT Support Specialist III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. This position may also manage area or unit IT software projects in support of business operations. **Requisition ID:** 41531BR **Travel Required:** Up to 25% **Major/Essential Functions:** With limited supervision by management and/or project leads: + Primarily provides specialty and advanced software support and management for an area or unit. + Performs technical duties associated with specific specialty software and technical support for area or unit business operations. + Contributes technical skills and support to customers for software applications, customized applications, websites, etc. + Manages area or unit IT software projects and systems in support of business operations. + Technical skillset kept current by reviewing market trends and product development. + Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies. **Grant Funded?:** No **Pay Basis:** Hourly **Schedule Details:** M-F 8am - 5pm On call or Additional hours as needed **Work Location:** Lubbock **Preferred Qualifications:** + Technical and computer background. + Supervisory skills and experience. + Excellent interpersonal skills. + Detail and service oriented. + Outstanding written and oral communications. + Customer advocate. + Experience leading employee training and/or developing instructional material is a plus. + Quality Assurance and coaching experience is a plus. **Department:** IT Help Central **Required Attachments:** Cover Letter, Professional/Personal References, Resume / CV **Job Type:** Full Time **Job Group:** Mid-Level IT **Shift:** Day **Required Qualifications:** Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed. **Does this position work in a research laboratory?:** No **Navy Enlisted Classification Code:** All IT NEC's **Army Military Occupational Specialty Code:** 255A, 255S, 25B **Air Force Specialty Code:** 33S4 **Marine Military Occupational Specialty Code:** 0681, 8055 **Safety Information:** Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. **Pay Statement:** Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. **EEO Statement:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. **About the University:** Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.