O que você fará We're looking for a skilled IT professional with 3 to 5 years of experience who enjoys solving complex technology problems and knows when to escalate issues. In this role, you’ll play a key part in ensuring employees have a smooth and reliable tech experience—resolving incidents, supporting requests, mentoring junior team members, and helping to continuously improve our processes. You’ll need excellent English communication skills, both written and spoken, to effectively support our global team and work collaboratively with technical and non-technical colleagues alike. If you're passionate about helping others and improving how people work with technology—while being part of a welcoming, supportive team—we’d love to hear from you. Quais serão as suas responsabilidades As an IT Support Specialist II, you'll provide advanced support for Avalara employees—onsite and remote—across a wide range of tools, systems, and technologies. You’ll also document solutions, train peers, and contribute to a better support experience through automation and self-service. You’ll work with tools including: Microsoft Windows & Apple OS Microsoft 365 & Google Drive Okta Slack, VPN, RingCentral, Zoom (Neat) Printers and meeting room tech Local office infrastructure O que precisa possuir para ser bem sucedido Respond to IT tickets and escalations via Slack, email, phone, or our ticketing system Troubleshoot and resolve advanced issues with hardware, software, networks, and peripherals Mentor Tier 1 team members and create helpful documentation Install, upgrade, and maintain laptops, desktops, software, and peripherals Keep asset inventories up to date and ensure workspace tech is ready and functional Improve support processes and expand self-service resources Communicate clearly with end users and internal IT teams Support onsite tech needs, including hardware management and conference room setup Participate in an on-call rotation for complex issue escalation Ensure alignment with IT policies, while identifying areas for improvement Como cuidaremos de você Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. O que você precisa saber sobre Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.