**DESCRIPTION** The **IT Support Specialist** delivers critical IT support to end users, resolving issues related to hardware, software, and network systems. This role ensures the smooth operation of IT services and contributes to a collaborative, accountable, and growth-oriented support environment. The specialist plays a key role in enhancing user experience and productivity, aligned with the organization’s strategic goals. **Note:** This is a full-time (overtime eligible), onsite position based in **St. Louis, MO** , requiring attendance **five days a week** . Occasional travel between two local office locations is expected. **RESPONSIBILITIES** + Provide hands-on technical support for hardware, software, and network-related issues + Troubleshoot and resolve incidents efficiently, escalating complex issues when necessary + Communicate clearly with non-technical users to diagnose problems and deliver effective solutions + Collaborate with IT teams including network, systems, and cybersecurity professionals to ensure seamless operations + Manage support tickets using ITSM tools, prioritizing tasks and ensuring timely resolution + Maintain accurate documentation and generate reports on support performance and service delivery + Assist in adhering to IT support policies and procedures. Ensure compliance with these policies and update them as necessary to reflect changes in technology and business needs + Recommend and implement process improvements to enhance support efficiency and user satisfaction + Ensure compliance with IT policies, updating procedures to reflect evolving technologies and business needs + Uphold security best practices and support adherence to organizational standards + Assist in planning and executing IT support-related projects and initiatives + Maintain and update IT asset inventory, including hardware and software records + Participate in continuous improvement efforts within IT service management (ITSM) + Perform other duties as assigned to support IT operations **QUALIFICATIONS** **Education and Certifications** + High School Diploma or GED is required + Associates or Bachelors Degree in Computer Science or related discipline is preferred + Industry Certifications are a plus (i.e. CompTIA A+, Microsoft Certified, ITIL) **Knowledge, Skills, and Abilities** + Minimum of **2 years** in technical support or related IT position + Proficiency in IT Asset Management and ITSM platforms (e.g., ServiceNow, Jira) + Strong knowledge of computer systems, networks, and troubleshooting methodologies + Excellent verbal and written communication skills, including technical documentation + Excellent time management skills and strong ability to prioritize + Strong time management and prioritization abilities + Effective problem-solving and critical-thinking skills; able to work independently and collaboratively **ABOUT US** Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement. Ready for a career path that’s as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Corporate **Salary Range:** $45,000.00 - $55,000.00 **Company:** Acosta Employee Holdco LLC **Req ID:** 10727 **Employer Description:** ACOSTA\_GRP\_EMP\_DESC