IT Support Specialist

London (UK-based)
Permanent / Full-Time

 

We are seeking a highly skilled and proactive IT Support Specialist to deliver exceptional technical support and infrastructure services across multiple client sites. This role is vital to ensuring seamless day-to-day operations and efficient IT service delivery in a fast-paced, multi-location environment.

Weekend or out-of-hours support will apply to this role

 

The Role:

Deliver hands-on on-site IT support across key London locations. Coordinate bi-annual maintenance checks and ad-hoc site visits. Provide break-fix support for end-user devices including monitors, phones, thin clients, and peripherals. Manage hardware setups, cable patching, Wi-Fi testing, and diagnostics. Build and deploy PCs, including Thin Clients, ensuring rapid resolution and minimal disruption. Support and maintain asset tagging, CMDB updates, and lifecycle management of IT infrastructure. Oversee Co-Location (CoLo) services including installations, moves, and infrastructure maintenance. Supervise and chaperone third-party vendors, ensuring compliance with client standards. Provide intelligent hands-on support for power cycling and hardware replacements. Maintain detailed documentation of change activities and support actions. Conduct comms room cleaning and manage IT asset disposal via approved vendors. Participate in service reviews and proactively recommend areas for improvement. Weekend or out-of-hours support Major desk moves and project-specific resource extensions

What you will bring:

Proven experience in IT support, desktop services, and infrastructure management. Strong troubleshooting ability with knowledge of Windows OS, cable patching, and PC builds. Familiarity with asset management tools, CMDB, and ITSM platforms. Clear communicator with excellent interpersonal skills and attention to detail. Ability to manage multiple priorities in a dynamic, client-facing environment.

 

Hurry & Apply!

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