IT Support Specialist
Insight Global
Job Summary
A client in San Diego, CA is looking for an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.
Key Responsibilities
Provide hands-on technical support for hardware, software, and service-related incidents and requests.
Ensure timely resolution and thorough follow-up on all open tickets.
Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
Support and execute security remediations as needed.
Assist in root cause analysis and resolution of recurring or trending issues.
Maintain detailed and user-friendly internal knowledge base documentation.
Maintain accurate inventory and asset records in the asset management system.
Take part in onsite and virtual Walk-up desk rotations.
Take part with On-Call rotations to support global 24/7 business operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
A client in San Diego, CA is looking for an experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment.
Key Responsibilities
Provide hands-on technical support for hardware, software, and service-related incidents and requests.
Ensure timely resolution and thorough follow-up on all open tickets.
Respond to and resolve high-priority issues with urgency, especially in engineering and executive environments.
Support and manage macOS and Windows endpoints, ensuring compliance with corporate IT standards.
Support and execute security remediations as needed.
Assist in root cause analysis and resolution of recurring or trending issues.
Maintain detailed and user-friendly internal knowledge base documentation.
Maintain accurate inventory and asset records in the asset management system.
Take part in onsite and virtual Walk-up desk rotations.
Take part with On-Call rotations to support global 24/7 business operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
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