Description The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization. This role is responsible for resolving escalated technical issues involving hardware, software, networking, and peripheral devices. Responsibilities include rotational coverage of the support phone queue to manage overflow, high-priority, and escalated calls, ensuring timely and effective resolution. The Specialist also collaborates with Tier 1 staff to enhance knowledge sharing and contributes to continuous improvement of IT support processes and service quality. Preferred Qualifications: + Associate’s or Bachelor’s degree in a related field + Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Technology Specialist (MCTS) certifications + Minimum of 2 years of experience troubleshooting PCs, printers, phones, and infrastructure issues Essential Duties: + Troubleshoot and resolve escalated issues related to hardware, software, networking, mobile devices, and peripherals (e.g., printers, scanners). Escalate unresolved issues to Tier 3 or engineering teams with detailed documentation. + Monitor systems and ticket queues. Participate in post-incident reviews and apply findings to prevent recurrence. + Manage hardware and software inventory using asset management tools. Assist with imaging, configuration, deployment, and compliance with organizational standards and security policies. + Provide rotational coverage of the support phone queue. Handle overflow and high-priority calls, ensuring proper escalation and resolution. + Ensure all configurations and resolutions comply with IT policies, change control procedures, and security best practices. Support patch management, software deployments, and infrastructure changes. Additional Responsibilities: + Perform assigned tasks independently with minimal supervision + Prioritize, document, and close incidents effectively + Take corrective actions or escalate issues to minimize downtime Knowledge, Skills, and Abilities: + Proficiency in Microsoft Windows 10/11, Office 365, Active Directory, SCCM, Entra, and Intune + Strong understanding of networking, wireless, and telecommunications fundamentals + Excellent problem-solving and analytical skills + Effective verbal and written communication skills + Customer service-oriented with a high level of responsiveness and resourcefulness in a fast-paced environment Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Whitewater,WI. Application Deadline This position is anticipated to close on Sep 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.